55-82 Agreement with Complexicable

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An informal complaint shall be submitted to the Mayor in writing and shall contain: (1) the name and address of the complainant; (2) the name of the cable system against which the complaint is made; and (3) complete statement of facts upon which the complaint is based. (a) Upon receipt of any informal complaint, the Mayor will forward a copy to the system complaintd of or may take the question up by correspondence with the system. Within such time as may be prescribed by the Mayor, the system will be called upon to satisfy the complaint or advise the Mayor of its refusal or inability to do so. If the system satisfies the complaint, it shall so notify the Mayor in accordance with the provisions of Subparagraph (c) hereof. The Mayor will forward a copy of the system's notice of satisfaction to the complainant. If the system refuses or is un- able to satisfy the complaint, it shall so notify the Mayor, and the Mayor will forward a copy of such notice to the complainant, with a statement of the procedure to be followed to further pro- secute the complaint. (b) If a system satisfies any complaint brought to its attention by the Mayor, a statement must be filed with the Mayor setting forth when and how the complainant has been satisfied. (c) When a complaint has not been satisfied pursuant to Subparagraph (b) hereof, the complainant may file a formal complaint with the City Council in the form and manner to be specified thereby. The complaint to the City Council must be filed with six months from the date of the Mayor's statement accompanying a copy of the system's notice of refusal or inability to satisfy the complaint, and the complaint to the City Council must make reference to the date of the complaint filed with the Mayor and that it is based on the same facts as the complaint filed with the Mayor. If no complaint is filed with the City Council within the six months period, the complainant will be deemed to have abandoned his com- plaint, and such complaint will be deemed dismissed. (d) Notice of the foregoing procedures for reporting and resolving complaints will be given to each subscriber by the franchise at the time of initial subscription to the cable system. Section 17. During the term of this franchise, and any renewal thereof the Company shall maintain within the City a local business office and a govern- ment access studio. The provisions of this Section shall be complied with if Company maintains a local business headquarters office and the government access studio within 10 airline miles of the center of the City; provides the City's Mayor.'s office with the name, address'and phone number of a resident of the City who will act as Company's agent to receive complaints regarding quality of service, equipment malfunctions and similar matters, and at least once a week informs all subscribers by appropriate announcement (e.g., by a slide card) over the systems originations cable-casting channel of the name, address and phone number of the Company's registered agent for the City. Section 18. Consistent with the requirements of Rule 76.31 of the FCC, any modification of Rule 76.31 resulting from amendment thereto by the FCC shall to the extent applicable, be considered as a part of this franchise as of the effective date of the amendment made by the FCC and shall be incorporated to such franchise by specific amendments thereto by the lawful action of the City Council within one year from the effective date of the FCC's amendment or at the time of reneal of this franchise, whichever occurs first. Section 19. The rights and privileges herein granted shall not be assignable or transferable in any bankruptcy proceedings, trusteeship, receiver- ship, orby operation of any law, in any of which events this franchise shall terminate forthwith, nor shall said Company sell, lease, assign or otherwise alienate this franchise or any privilege hereunder without the prior approval of Council and subject to the terms and conditions as Council may provide.