Laserfiche WebLink
Northeast Ohio Public Energy Council <br /> <br />companies' regulated transmission and distribution services and through direct discussions with <br />First Energy and its operating companies conceming specific or general problems related to <br />quality and reliability of transmission and distribution service. <br /> <br /> E: Marketing aid Solicitation Limitations: Participating consumers will be protected <br />from unwanted marketing solicitations by: (a) a prohibition that the selected Supplier(s) may not <br />sell or exchange the consumer's nme/address/or other identifying information to third parties <br />without NOPEC's prior written consent; (b) an opportunity for each participating consumer to <br />check off a box rejecting additional mail solicitations from the Supplier (if the solicitation is via <br />U.S. mail or other printed means) or an opportunity to request removal from a telephone <br />solicitation list. <br /> <br />2.5.4.4 Protection of Consumers and Risk Associated with Competitive Market <br /> <br /> In a competitive market it is possible that the failure of a power supplier to deliver service <br />may result in the need for consumers to acquire alternative power supply, or for consumers to <br />receive power at Default Service prices, if the Standard Offer is no longer available. NOPEC <br />will seek to minimize this risk by recommending only reputable suppliers which demonstrate <br />financial strength and the highest probability of reliable service. NOPEC also intends to include <br />provisions in its contract with selected Supplier(s) that will protect consumers against .risks or <br />problems with power supply service. <br /> <br />2.5.4.5 Resolution of Consumer Complaints <br /> <br /> It is important that consumer complaints be directed to the proper party. The selected <br />Supplier(s) shall ensure that each participating consumer receives a primed copy of a toll-free <br />number to call regarding service problems or billing questions. The Supplier shall refer <br />reliability, line repair, or service interruption, and billing issues to the local distribution company. <br />The Supplier shall handle all complaints in accordance with applicable laws and regulations <br />(including OAC 4901:1-21-08(B)). Problems regarding the selected Supplier(s) can be directed <br />to NOPEC or the PUCO. As noted below, NOPEC will continue to monitor the selected <br />Supplier(s) for compliance, with consumer protection provisions in the Supply Contract and <br />timely resolution of Consumer problems. <br /> <br />2.5.4.6 Periodic Reports on Consumer Complaints <br /> <br /> NOPEC shall act to monitor and enforce consumer protection provisions inclUded in the <br />Supply Contract. At the request of NOPEC, the selected Supplier(s) shall provide a periodic <br />summary of the number and types of customer service issues and complaints that arose to date, <br />and the status of resolUtion of those issues and complaints. If such repons indicate problems in <br />the selected Supplier's service, NOPEC wilI pursue timely remedial action, or consider the <br />Supplier in breach of Supply Contract terms. <br /> <br />13 <br /> <br /> <br />