71-00 Plan of Operation & Gov for Electricity Aggregation

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Northeast Ohio Public Energy Council (2) inform consumers of their right to opt-out of the Aggregation Program and return to Standard Offer service, or service with another supplier without penalty every two years; (3) prominently state all charges to be made (including any exit fees, charges for the services of the local distribution company and any other charges set forth in OAC 4901:1- 21-05) and provide a comparison of the price and primary terms of NO?EC's selected Supplier Contract compared to the price and terms of the local distribution company Standard Offer; and (4) provide a consumer-friendly form to cheek off, sign, and return to indicate a decision to opt-out of the Aggregation Program. Consumers who do not return the opt-out form shall be automatically included in the Aggregation Program. 2.4.2 Activation of Customer Service in a Member Community The process of activation is 'a~ administrative function with four parts: 1) D~ta preparation: On an electronic list consistent with Electronic Data Interface protocols, First Energy will identify all eligible customers in the member community by eliminating those customers who have already selected a competitive supplier or are on non-shoppable rates; 2) Data verification: To the extent needed, if not inherent in data preparation, First Energy shall check customer meter numbers and other codes to verify proper eligible customer identification; 3) List Adjustment: Following the opt-out process, the selected. Supplier(s) shall remove all customers who choose to opt-out fi:om the electronic customer list. 4) Automatic Enrollment: The revised electronic customer list shall be transmitted back to First Energy for customer transfer to the selected Supplier(s). Eligible customers on all billing cycles will be enrolled with the selected Supplier(s) consistent with the beginning of a new billing cycle. Service under the selected Supplier(s) shall begin at the start of the billing period following transfer. Service starts that do not match the billing cycle may be requested by a consumer, but may incur additional charges fi:om the local distribution company. 2.4.3 New Individual Customers Eligible customers who relocate to a NOPEC member community shall be included in the Aggregation Program, subject to their opportunity to opt-out. New customers shall be informed of this opt-out opportunity by First Energy when they sign-up for new service. First Energy shall notify the selected Supplier(s) of the new request for service, and the seIected Supplier(s) shall provide standard opt-out notification materials to the new customer.