8348-09 Identity Theft Prevention Program

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Exhibit A CITY OF LAKEWOOD IDENTITY THEFT PREVENTION PROGRAM Effective May 1, 2009 1. Purpose. This program is to enable the City to protect employees and citizens and to reduce risk from identity fraud, and minimize potential damage to the City from fraudulent new accounts and to help the City establish reasonable policies and procedures; identify risks that signify potentially fraudulent activity within new or existing covered accounts; detect risks when they occur in covered accounts; respond to .risks to determine if fraudulent activity has occurred and act if fraud has been attempted or committed; and update the program periodically, including reviewing the accounts that are covered and the identified risks that are part of the program. 2. Definitions. For purposes of this program, the following terms shall have the following definitions: Covered account: Means an account that the City offers or maintains, primarily for personal, family, or household purposes that involves or is designed to permit multiple payments or transactions such as credit card accounts, utility accounts, and any other account that the City offers or maintains for which there is a reasonably foreseeable risk to customers or to the safety and soundness of the City from identity theft, including financial, operational, compliance, reputation or litigation risks. Identify theft: Means fraud committed or attempted using the identifying information of another person without authority. Program Coordinator: Means the Finance Director or her/his designee. Program Committee: Means an Identity Theft Prevention .Program Committee shall consist of the following members or designees of: Finance Director, Utilities Customer Service, Law Director, and LT. Manager. The Committee shall meet. at least once per year to assess the program and shall provide an annual report to the Mayor and City Council. Red flag: Means a patter, practice or specifc activity that indicates the possible existence of identity theft. Identifying Information: Information that may be used alone or in conjunction with any other information to identify a specific person, whether stored in electronic or printed format, such as Credit card information, (credit card number, expiration date, cardholder name); Tax identification numbers; Social Security numbers; Employer identification numbers; Personal information such as, date of birth, address, phone numbers, maiden name, customer number; personal medical information, insurance claims, prescription information, and Doctor names and claims. The Committee conducted an assessment of the secured information for the processes of opening a new account with the City and also monitoring the secured information and transactions on existing accounts. This was completed during Apri12009.