8348-09 Identity Theft Prevention Program

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The Program Administrator shall establish from time to time a written policy setting forth the manner in which customers with accounts shall establish their identity before being allowed to make modifications to or otherwise gain access to existing accounts. 6. Responding to Red Flags. Once potentially fraudulent activity is detected, (a red flag is identified) an employee must act quickly as a rapid appropriate response can protect customers and the City from damages and loss. Once potentially fraudulent activity is detected, the employee is to gather all related documentation and write a description of the situation and present this information to the Program Coordinator who will then complete additional authentication to determine the appropriate response. 7. Appropriate Responses for Suspected Fraud. An appropriate response for suspected fraudulent activity may include: (a) Further monitoring a covered account for evidence of identity theft; (b) Contacting the customer; (c) Changing any passwords, security codes or other security devices that permit access to a covered account; (d) Reopening a covered account with a new account number; (e) Not opening a new covered account; (f) Closing an existing covered account; (g) Notifying law enforcement; or (h) Determining no response is warranted under the particular circumstances. S. Appropriate Responses for Frandulent Aeiious. If a transaction is determined to be fraudulent, appropriate actions must be taken immediately. Actions may include: (a) Canceling the transaction; (b) Notifying and cooperating with appropriate law enforcement; (c) Determining the extent of liability of the City; and (e) Notifying the actual customer that fraud has been attempted.