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real time, save and store all requests, allow two-way direct communication between the requestor and the <br />employee assigned to monitor the electronic record request systems, make all requests and responses <br />available for the public to search. Requests received in a form other than through the electronic record <br />request system shall be entered into the system by the employee who received the request. <br />VI. Contacting the Law Department <br />Should requesters not receive a communication from the City within 10 business days of issuing the <br />request, they are encouraged to contact the Law Department at 216-521-7580. <br />