1994 014 Ordinance - Laserfiche WebLink

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?,? • .., ? Mayfield Village ` Creative Microsystems, Inc. CREATIVE MICROSYSTEMS, INC. SOF'I'WARE SUPPORT SERVICES AGREEMENT This agreement is made at Englewood, Ohio between Creative Microsystems, Inc., 50 Hillside Court, Englewood, Ohio 45322, hereinafter refened to as CMI and Mayfield Village, hereinafter referred to as CUSTOMER. The effective date and the expiration date of this agreement shall be the begin date and termination date listed on Addendum B of this agreement. The contract # is 2640. Whereas CMI markets program(s) and/or program package(s), hereinafter refened to as the PROGRAM, and Whereas the CUSTOMER desires support services for the PROGRAM; Now therefore, in consideration of the mutual agreements contained herein, it as agreed as follows: 1.) TERM OF AGREEMENT The term of this agreement shall begin upon the effective date of this agreement and shall remain in force for a one(1) yeaz period or as indicated on Addendum B. 2.) FEES, TERMS AND SERVICES Services Provided: See Addendum A Fees and Terms: See Addendum B 3.) CUSTOMER RESPONSIBILITY CUSTOMER is responsible for the following: - CUSTOMER must be licensed for all software on which support services are required. - CUSTOMER must maintain the system at current software revision levels. - CUSTOMER must maintain regular back-ups of all user files. - CUSTOMER must notify CMI immediately in the event of hardware or software malfunction. - CUSTOMER must provide CMI with ready access to a modem and telephone line connected to the computer system for situations when on-line access is necessary to diagnose or remedy a reported problem. . 4.) EXCLUSIONS CMI reserves the right to exclude from software support services coverage any softwaze defects that result &om the following: - Improper or inadequate hardware maintenance by CUSTOMER. - Third party softwaze not provided by CMI, and any problems related thereunto. - Unauthorized modification and/or misuse of hardware or softwaze products.