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NEO I SO <br />• Deliveries <br />• North American will provide emergency deliveries of the Products as determined by the <br />State of Ohio Department of Public Safety: <br />• North American will dump or pile the products at the Member's or Participant's location as <br />specified by each Member or Participant; and <br />• Members and Participants will be permitted to pick up orders of the products at any of <br />North American's locations. <br />• Operations Hours - North American's hours of operation will be as follows: <br />• Weekdays 7:00 a.m. to 3:00 p.m. <br />• Weekends Emergencies Only <br />• Holidays Closed <br />Pricing - The NEOISO Price for the products to each Member or Participant will depend where the <br />Member or Participant is located and whether the products are delivered dumped or piled. The <br />NEOISO Price per ton of the products to each Member or Participant includes a three percent (3%) <br />utilization fee (as compensation for NEOISO's work in developing, researching, advertising for, <br />bidding, contracting for, and managing this Bulk Road Salt Program) to allow the Members and <br />Participants to purchase the products. This 3% utilization fee will be collected by North American <br />and paid to NEOISO. <br />3 <br />Northeast Ohio Sourcing Office 4829 Galaxy Parkway Suite A p 1216.$39.1500 <br />www.neoso.org Cleveland, OH 44128 f 1216.503.4247 "