2005 054 Ordinance - Laserfiche WebLink

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A description of OneCleveland's operations support, procedures and related matters is available upon request to the OneCleveland Network Operations Center (OCNOC@onecleveland. org). OneCleveland core NOC fiznctions consist o£ o Open Service Inquiries on all events & alarms o Open Service Inquiries on all reported troubles o Conduct fault investigation & identification o Implement network repair and service restoration ¦ Remote logical service reconfiguration ¦ Dispatch field technical service to Subscriber location as required. 13 Technical Network Information. Upon Subscriber's request, OneCleveland will provide technical specifications and descriptions of the OneCleveland Network and the Subscriber connection. 2. SUBSCRIBER CONNECTIONS TO ONECLEVELAND NETWORK. 2.1 Connections. At Subscriber's request, OneCleveland will provide to Subscriber, pricing for the installation and maintenance of a connection from an agreed upon Subscriber site to the OneCleveland Network. Subscriber may elect to have OneCleveland, on Subscriber's behalf, be responsible for procuring a connection between Subscriber's site and the OneCleveland Network. Should Subscriber elect to have OneCleveland procure a connection, OneCleveland will oversee the installation and maintenance of that connection on Subscriber's behalf, and will provide connection engineering and maintenance support during and after the installation of the connection. OneCleveland will provide routine and reasonable services related to network interface planning, engineering, and consulting support in installing and configuring the Subscriber connection to the OneCleveland Network. Subscriber is directly responsible for the payment of all installation, recurring and non-recurring charges required to be paid to OneCleveland or third parties with respect to each Subscriber connection to the OneCleveland Network. Payments for these services will be payable due on ordering of the connection. 2.2 Ownership of Connection. Any Connection from the OneCleveland Network up to the Demarcation Point becomes part of the OneCleveland Network upon installation and Subscriber full payment. Subscriber has no ownership interest in the connection up to the Demarcation Point. 3. SERVICE UPGRADES. At any time, Subscriber may elect to increase the bandwidth of its connection to the OneCleveland Network or the number of Subscriber sites connected to the OneCleveland Network. Subscriber cannot reduce a connection's service level during the Term. As part of a Service Upgrade, Subscriber will cooperate with OneCleveland in coordinating the engineering, installation, testing and production use of the new connection except as provided elsewhere in this agreement. If the Service A-2 A&B ISP Secvices 20051024