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2010 019 Ordinance
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2010 019 Ordinance
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Last modified
11/19/2018 4:07:41 PM
Creation date
9/7/2018 6:27:49 AM
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Template:
Legislation-Meeting Minutes
Document Type
Ordinance
Number
019
Date
5/17/2010
Year
2010
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ADDENDUM A <br />2. Basic Services. The basic services provided by OneCammunity to Subscriber are: <br />1.1. Design and lnstallation. Assistance in the design, selection and instalfation of the connection between the Customer <br />network and the OneCommunity tVetworEc. <br />1.2. Equipment Setection and Acauisition. Purchase, installation, maintenance and operation of OneCommunity Network <br />equipment at #he Customer site, if required. <br />1.3. Minimum Guaranteed Bandwidth. A 1.5 Mbps to 10 Gbps connection between the Subscriber site and the <br />OneCommunity NetworEc and the Irtternet. The interface between this connection and #he Subscriber's router <br />consists of a single-mode or multi-mode fber or copper 100/1000/10000 Mbps Ethernet conttection, as agreed <br />between the Parties in Addendum B. The connection value contracted for itt Addendum B represents the MInlmum <br />Guaranteed 8andwidth to be provided by OneCommunity. Unless otherwise provided for in Addendum B, Subscriber <br />provides the 1 Gbps to 10 Gbps interface on the Subscriber's switch or router. <br />1.4. IP Transport batween each Subscriber site and: <br />(a) Other Northeast Ohio Subscriber sites connected to the OneCommunity Network; <br />(b) Rther oneCommunity Subscriber sites and services; <br />(c) The Internet. <br />A bandwidth capped service for Internet access where OneCommunity may cap the bandwidth <br />available at each Subscriber site to no less than the maxirnum of the selected lnternet Usage Level from <br />Addendum B. Subscriber may request lower bandwidth caps. <br />OneCommunity cafcutates lnternet Usage for each Customer by separately measuring input and output <br />bandwidth usage at 5 minute intervals. The Usage for a Customer is the value of the highest remaining <br />sample after throwing out the top 5% of each category. The Customer's total Usage is ihe sum of the <br />Usage for al{ of Customer's sites. <br />2. Network Operations Support <br />2.1. Network onerat(ons Center (NDC). OneCommunlty will provtde network operations support on a 7x24x365 basis <br />(seven days a week, 24 hours a day, 365 days per year). Customer will use best efforts to comply with reasonable <br />procedures estabiished from time to time by OneCommunity to best assure the ability of OneCommunity to <br />diagnose, maintain and correct disruptions in neiwork services. A detailed description of OneCommunity's <br />operatfons support, procedures and related matters is availab{e upon request to the OneCammunity Network <br />Operations Center. <br />2.2. Core NOC Functions. <br />(a) Open Service Inquiries and Tickets on all events and alarms; <br />(b) Open Service Inquiries and Tickets on all reported trouble items; <br />(c) Conduct fault investigation and Identlfication; , <br />(d) lmplement network repair and service restoration, including maintenance and upgrades; <br />(e) Provision of remote logical service reconfiguration; <br />(f) Dispatch f[eld technlcal service to Subscriber location as required; <br />V (g) Monitor and report on network status and Subscriber cannectivity status. <br />Page 1 nf 4 Revision 541412.2
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