2010 019 Ordinance - Laserfiche WebLink

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A- Acknowledgement • Priority 4 outage is defined as an outage affecting a singie customer where service is available but speciFic applications are slow or not operat(ng properEy with customer confiiguration. 5- Monitoring . Prlority 5 Is defined as a circuit that is monitored due to intermittent problem to assist in Iookfng at a possible future failure • Priorlty S is used for proactfve troubleshooting to locate an issue before it becomes a minor, maJor, or critical issue. 3. Subscriber Connections via Third Party to the OneCommunity Networtc 3.1 Third Party Connections. At Subscriber's written request, OneCommunity will provicie to Subscriber, pricing for the installation and maintenance of a connection from an agreed upon Subscriber site to the OneCommuni#y Networ[c via a Third Party Provider. Subscriber may elect in writing to have QneCommunity, on Subscriber's behalf, be responsib}e for procuring a connection between Subscriber's site and the OneCommunity Network. Should Subscriber elect in writing to have OneCommunity procure a 7hird Party connection, OneCommunity will oversee the instatfation and maintenance of that connection on Subscriber's 6ehalf, and wilt provide connection engineering and maintenance support during and after the installation of the connection. OneCommuniEy wiil provide routine and reasonable services related to network interface planning, engineering, and consulting suppore in installing and conriguring the Subscriber's Thirct Party connection to the OneCommunity Network. Based on the Parties' written agreement, Subscriber is directly responsible for the payment of alt installation, recurring attd non-recurring charges required to be paid to OneCommunity or third parties wlth respect to each Subscri6er connection to the OneCommunity Network. Payments for these services wili be due when Subscriber orders the connection. 4. Subscriber Connections via Fiber Build to the OneCommunity Network 4.1 Fiber 8uilds. At Subscriber's written request, OneCommunity will provide to Subscriber, pricing for the installation and maintenance of a dedicated fiber connection from an agreed upon Subscriber site to the OneCommunity Network. Subscriber may elect in writing to have OneCommunity, on Subscriber's behaif, be responsible for procuring a dedicated fiber connection befween Subscriber's site and the OneCommunity Network. Should Subscriber elect in writing to have dneCommunity procure a dedicated fiber connection, OneCornmunity will oversee the installation and maintenance of that connection on Subscrlber's behatf, and will provide connection engineering and maintenance support during and after the installat9on of the connection. OneCommunity wilt provide routine and reasonable services related to network interface planning, engineering, and consulting support in instaffing and configuring the Sabscriber's dedicated fiber connection to the OneCommunity Network. Based on the Parties' written agreement, Subscriber is directiy responsible for the payment of all installation, recurring and non-recurring charges required to be paid to OneCommuntty or third parties with respect to each Subscriber dedicated fiber connection to the OneCommunity Network. Payments for these services will be due when Sabscriber orders the connection. 5. Ownership of Connectibn 5.1. Any Connection from the OneCommunity Networ[c up to the Demarcation Point becomes part of 4he OneCommunity Networtc upon installation and Customer full payment. Customer has no ownershtp interest in the connection up to the Demarcation Point. 6. Bandwidth Increasss and Additlonal Sltes 6.1. Service Uagrades. At any time, Subscriber may elect in writing to increase the bandwidth of its connection to the OneCommunity Network or .he number of Subscriber sltes connected to the OneCommunity Network. As part of a Service Upgrade,•Subscriber wilt use best efforts to cooperate with OneCommunity En coordinating the engineering, instaflation, testing and production use of #he new connection except as provided eEsewhere in this Agreement. If the ;Vervice Upgrade imposes different requirements for environmental conditions, supplemental equlpment or similar ?`??.:? OI"1ec:t?r1"TI-(ll.itlity . Page 3 of 4 Revision 541412.2