2010 020 Ordinance - Laserfiche WebLink

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ADDENDUM A 1, Basic Services. 1-he basic services provided by OneCommunity to Subscriber are: 1.1. Design and_tnstallation. Assistance in the design, selection and tnstaliation of the connection between the Customer network and the OneCommunity Network. 1.2. Egutpment Selection and Acquisition. Purchase, Installation, maintenance and operation of OneCommunity Network equipment at the Customer site, if required. 1.3. Minimum Guaranteed Bandwidth. A 1.5 Mbps ta 10 Gbps connection Between the SubscrIber site and the OneCornmunity Network and the Internet. The interface between this connection and the Subscriber's router consists of a single-mode or rnufti-mode fiber or copper 100/1000/10000 Mbps Ethernet connection, as agreed between the Parties in Addendum B. The connection value contracted for in Addendum B represents the Minimum 6uaranteed Bandwidth to be prov[ded by OneCommunity. Unless otherwise provided for in Addendum B, Subscriber provides the 1 Gbps to 10 Gbps interface on the Subscriber's switch or router. 1.4. iP Transoort between each Subscriber sfte ancl: (a) Other Northeast ohio Subscriber sites connected to the oneCommunity Network; -(b) Other OneCommurttty Subscriber sites and services; (c) The Internet. A bandwidth capped servlce for Internet access where OneCommunity may cap the bandwidth available at each Subscriber site to no less than the maximum of the selected Internet Usage l.evei from Addendam B. Subscriber may request lower bandwidth caps. OneCorrtmunity calculates Internet Elsage for each Customer by separately measuring input and output bandwidth usage at 5 m9nute intervals, The Usage for a Castomsr fs the value of the highest remalning sample after throwing out the top 5% of each category. The Customer's tota! Usage is the sum of the Usage for all of Customer's sites. 2. Network Operations Support 2.1. Network Operatians Center (NOC). OneCommunity will provide network operatlons support on a 7x24x365 basis (seven days a week, 24 hours a day, 365 days per year). Customer will use best efforts to comply with reasonabte procedures established from ttme Yo time by OneCommunity ta best assure the ability of OneCommunity to diagnose, maintain an8 correct disruptions in network services. A detailed description of OneCommunity's operations support, procedures and reEated matters is avaliable upon request to fhe OneCornmunity Network Operations Center. 2.2. Core NOC Functians. (a) Open Service Inquiries and Tickets on all events and alarms; . (b) Open Service Inquirles and Tckets on all reported trouble items; (c) Conduct fault investigation and identification; (d) tmplement networlc repalr and service restoratfon, inciuding maintenance and upgrades; (e) ProvisIon of remote IogicaE servlce reconfiguration; (o Dispatch field technical service to Subscriber location as required; ?y? (g) Monitor and report on network status and Subscriber connectivity status. ?j onecomrnut-)ity page i ofa Revisfon 541412.2