2010 020 Ordinance - Laserfiche WebLink

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4- Acknowledgement • Priority 4 outage ls defined as an outage affecting a single customer where service fs availabfe but specific applications are stow or not operating properly wtth customer configuration. 5- Monitoring . Priority 51s defined as a clrcutt that ts monitored due to Intermittent problem to assist in looking at a possibte futura fallure • Prforlty 5 Is used for proactive troubleshooting ta locate an Issue before it becomes a minor, maJor, or critical issue. 3. Subscriber Connections via Third Party to the OneCommunity lVetwork 3.1 Third Party Connections. At Subscrlber's written request, OneCommunity will provide to Subscriber, pricing for the installation and maintenarice of a connection frorr? an agreeci uport Subscriber site to the oneCommunity Network via a Third Party Provider. Subscriber may eEect in writing to have OneCornmunity, on Subscri6er's behalf, be responsible for procuring a connection between Subscriber's site and the OneCommunity Network. Should Subscriber elect in writing to have oneCommun(ty procure-a Third Party connection, OneCommunity will oversee the (nstallatian and rnaintenance of that connection on Subscriber's behalf, and will provide connection engineering and maintenance supporc during and after the InstalEatfon of the connection. OneCommunity will provide routine and reasonable services related to network interface planning, engineering, and consufting support In installing and configuring the Subscriber's Third Party connection to the OneComrnunity Network. Based on the Parties' written agreement, Subscriber is directly responsible for the payment of a!f lnstallation, recurring and non-recurring charges required to be paid to OneComrnunity or third parties with respect to each Subscriber connection to the oneCommunity Network. Payments for these services wifl be due when Subscriber orders the connection. 4. Subscriber Connections via Fiber Build to the OneCommunity Network 4,1 Fiber Builds. At Subscriber's written request, OneCommunity will provide to Subscriber, pricing for the instailation and maintenance of a dedicated fber connection from an agreed upon Subscriber site to the OneCommunity Network. Subscriber may elect in writ€ng tfl have OneCommunity, on Subscrfber's behalf, be responsible for procuring a dedicated fiber connection between Subscriber's site and the oneCommunity Network. Shouid Subscriber elect in writing to have OneCommunity procare a dedicated fiber connection, OneCornmunlty wi11 oversae #he installation and maintenance of that connection on Subscriber's behalf, and will provide connection engineering and maintenance support during and after the instailation of the connectfon. OneComrnunity will provide routine and reasonable services refated to network Interface planning, engineering, and consuiting support In installing and configuring the Subscriber's dedEcated fiber connection to the oneCommunity Network. Based on the Parties' wri#ten agreement, Subscriber is directly responsible for the payrttent of all installation, recurring and nan-recurring charges required to be paid to OneCommunlty or third parties with respect to each Subscriber dedicated fiber connectlon to the oneCommunity Network. Payments for these servfces will be due when Subscriber orders the connection. S. Ownership of Connection 5.1. Any Connection from the OneCommunity Network up to the Demarcatlon Point becomes part of the OneCommunity Network upan instal{ation and Customer full payment. Custamer has no ownership interest In the connection up to the Demarcation Paint, 6. Bandwidth Increases and Additional Sites 6.1. Service Upgrades. At any time, Subscriber rnay elect in writing to increase the bandwidth of its connection to the OneCommunity Network or the nurnber of Subscriber sites connected to the OneCommanity Network. As part of a Service Upgrade, Subscriber will use best efforts to cooperate with OneCommunity In coordinating the engineering, instailation, testing and proctuction use of the new connection except as provided elsewhere in this Agreement. If the ?ervice Upgrade imposes different requiremenis for environmental conditions, supplemental equipment or similar onecomrnui7ity Page 3 of 4 Revision 541412.2