2000 039 Ordinance - Laserfiche WebLink

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ORDINANCE NO. 2000- PAGE 5 the day following the customer call. If an appointment is necessary, customer may choose the same blocks of time described in §946.03(c)(2)A. At the customer's request, the cable operator shall repair the problem at a later time convenient to the customer. (5) Treatment of property. A. The cable operator shall keep trimming to a minimum; trees and shrubs or other landscaping that are damaged by the cable operator, or any employee or agent during installation or construction shall be restored to their prior condition or replaced. Trees and shrubs shall not be removed without the prior permission of the owner or legal tenant of the property on which they are located. This provision shall be in addition to, and shall not supersede, any requirement in any franchise agreement. B. The cable operator shall, at its own cost and expense, and in a manner approved by the property owner and the franchising authority, restore any property to as good condition as before the work causing such disturbance was initiated. The cable operator shall repair, replace or compensate a property owner for any damage resulting from the cable operator's installation, construction, service or repair activities. C. Except in the case of an emergency involving public safety or service interruption to a large number of subscribers, the cable operator shall give reasonable notice to property owners or legal tenants prior to entering upon private premises, and the notice shall specify the work to be performed; provided that in the case of construction operations such notice shall be delivered or provided at least 24 hours prior to entry. Nothing herein shall be construed as authorizing access or entry to private property, or any other property, where such right to access or entry is not otherwise provided by law. If damage is caused by any cable operator activity, the cable operator shall reimburse the property owner 100% of the cost of the damage or replace the damaged property. For the installation of pedestals or other major construction or installation projects, property owners shall also be notified by mail or door hanger at least one week in advance. In the case of an emergency, the cable operator shall attempt to contact the property owner or legal tenant in person, and shall leave a door hanger notice in the event personal contact is not made. D. The cable operator's personnel shall clean all areas surrounding any work site and ensure that all cable materials have been disposed of properly. (d) Customer information. (1) Upon installation, and at any time the customer may request, and the cable operator shall provide the following information in clear, concise written form: