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ORDINANCE NO. 2000- 39 PAGE 9 tested, the equipment used, and procedures employed in resolving said complaints, if applicable; and any and all additional information deemed relevant by the Complaint Officer. (5) Said tests and analysis shall be supervised by a qualified engineer not on the permanent staff of the cable operator and selected by the Village. The aforesaid engineer shall sign all records of special tests and forward to the Complaint Officer such records with a report interpreting the results of the test and recommending action to be taken by the Village. (6) The cable operator shall notify each subscriber at the time of initial installation of the name and address of the Village Complaint Officer and of the procedures contained in this section. §946.04 CUSTOMER DISSATISFACTION WITH ANY SERVICE. Any customer who requests disconnection of cable service or any particular programming service previously ordered shall have disconnection effective on the day such request is made. The customer will not be charged thereafter for any service disconnected and, in the case of a service for which the customer has prepaid, the customer shall promptly be provided a credit for or sent a refund of the unused portion of the prepaid `! amount. §946.05 SAFETY. The cable operator shall install and locate its facilities, cable system and equipment in compliance with all federal, state, local and company safety standards, and in such manner as shall not unduly interfere with or endanger persons or property. Whenever the cable operator receives notice that an unsafe condition exists with respect to its equipment, the cable operator shall investigate such condition immediately and shall take such measures as are necessary to remove or eliminate any unsafe condition. §946.99 PENALTY. Should it be found that after conducting the hearing and appeal procedure provided in this chapter, that the cable operator is in violation of the terms of the service standards, the penalties chargeable shall be as outlined and limited in Section 17 of the Franchise Agreement. SECTION 2. The Council finds and determines that all formal actions of this Council relating to the adoption of this Ordinance have been taken at open meetings of this Council; and that deliberations of this Council and of its committees, resulting in such formal action, took place in meetings open to the public, in compliance with all statutory requirements including the requirements of Section 121.22 of the Ohio Revised Code. 1 ~~