2000 046 Ordinance - Laserfiche WebLink

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'Northeast Ohio Public Energy Council 2.5.4 Consumer Protections Regarding all issues of consumer protection (including provisions relating to slamming and blocking), NOPEC will ensure that the selected S ndedrfrom timeyto it mell sNOPEC will and regulations currently in place and as may be ame ublic service provide on-going consumer education in member communities through p announcements, posting of information, media press releases, advertising, and direct mailing depending upon the subject and appropriate venue. NOPEC will also assist member communities with all required notifications, information, and public hearings. 2.5.4.1 Contract Disclosure NOPEC will ensure that consumers are provided with adequate, accurate and understandable pricing and terms and conditions of service, including . rescind a contractor Pthout opportunities, including the conditions under which a consumer m y penalty. 2.5.4.2 Billing and Service Assistance _ The selected Supplier(s) shall utilize the billing services of the local distribution company to render timely billings to each participating consumer. Separate bills fro oinmeercialcand Supplier(s) and the local distribution company may also be requested for large c industrial customers, but such separate bills may incur an additional charge from the selected Supplier(s). All bills at a minimum shall include the following information: (1) price and total billing units for the billing period and historical annual usage; (2) to the maximum extent practicable, separate listing of each service component to enab= ~occonsecutive bill ng periods,bof any accuracy; (3) highlighted and clear explanations, fo 4 identification of the supplier of each changes in the rates, terms, and conditions of service; () service; (5) statement of where and how payment may be made and (6) a toll-free or local customer assistance and complaint number for the Commission, thelOffice of theeConsumerse telephone numbers for state agencies, such as th Counsel, and the Attorney General's Office, with the available hours noted. Credit and collection processes concerning billing will remain the sole responsibility of the selected Supplier(s) and the local distribution company as provided by state law. Under no circumstances shall NOPEC have any responsibility for payment of any bills. Unless otherwise specified in the Supply Contract, all billing shall be based on the meter readings generated by meters of the distribution company at the consumer facilities. Consumer bills shall be rendered monthly. Customers are required to remit and comply with the payment terms of First Energy and/or the Supplier. Billing may take place through the distribution company at the Supplier's option. ` In. the event that necessary billing data is not received from the distribution company in time to prepare monthly bills, the Supplier reserves the right to issue a bill based on an estimate of the participating consumer's usage for that billing period. 11