2000 046 Ordinance - Laserfiche WebLink

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• ~ }Northeast Ohio Public Energy Council companies' regulated transmission and distribution services and through direct discussions with First Energy and its operating companies concerning specific or general problems related to quality and reliability of transmission and. distribution service. E: Marketing and Solicitation Limitations: Participating consumers will be protected from unwanted marketing solicitations by: (a) a prohibition that the selected Supplier(s) may not sell or exchange the consumer's name/address/or other identifying. information to third parties without NOPEC's prior written consent; (b) an opportunity for each participating consumer to check off a box rejecting additional mail solicitations from the Supplier (if the solicitation is via U.S. mail or other printed means) or an opportunity to request removal from a telephone solicitation list. 2.5.4.4 Protection of Consumers and Risk Associated with Competitive Market In a competitive market it is possible that the failure of a power supplier to deliver service may result in the need for consumers to acquire alternative power supply, or for consumers to receive power at Default Service prices, -if the Standard Offer is no longer available. NOPEC will seek to minimize this risk by recommending only reputable suppliers which demonstrate financial strength and the highest probability of reliable service. NOPEC also intends to include provisions in its contract with selected Supplier(s). that will protect consumers against risks or problems with power supply service. 2.5.4.5 Resolution of Consumer Complaints It is important that consumer complaints be directed to the proper party. The selected Supplier(s) shall ensure that each participating consumer receives a printed copy of a toll-free number to call regarding service problems or billing questions. The Supplier shall refer reliability, line repair, or service interruption, and billing issues to the local distribution company. The Supplier shall handle all complaints in accordance with applicable laws and regulations (including OAC 4901:1-21-08(B)). Problems regarding the selected Supoplmo~tor the selected to NOPEC or the PUCO. As noted below, NOPEC will continue Supplier(s) for compliance with consumer protection provisions in the Supply Contract and timely resolution of consumer problems. 2.5.4.6 Periodic Reports on Consumer Complaints NOPEC shall act to monitor and enforce consumer protection provisions included in the Supply Contract. At the request of NOPEC, the selected Supplier(s) shall provide a periodic summary of the number and types of customer service issues and complaints that azose to date, and the status of resolution of those issues and complaints. If such reports indicate problems in the selected Supplier's service, NOPEC will pursue timely remedial action, or consider the Supplier in breach of Supply Contract terms. 13