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lis~?'Q14~~.~1 $OLUTlONS specifically stated in this document, Motorola will provide this training only once per system. 2.1.2 Customer responsibilities 2.1.2.1 Contact Motorola to schedule and engage the appropriate Motorola resources for a system release upgrade. 2.1.2.2 Provide high-speed internet connectivity at the zone core site(s) for use by Motorola to perform remote upgrades and diagnostics. Specifications for the high-speed connection are provided in Appendix D. High-speed internet connectivity must be provided at least 12 weeks prior to the scheduled upgrade. In the event access to a high-speed connection is unavailable, Customer may be billed additional costs to execute the system release upgrade. 2.1.2.3 Assist in site walks of the system during the system audit when necessary. 2.1.2.4 Provide a list of any FRUs and/or spare hardware to be included in the system release upgrade when applicable. 2.1.2.5 Purchase any additional software and hardware necessary to implement optional system release features or system expansions. 2.1.2.6 Provide or purchase labor to implement optional system release features or system expansions. 2.1.2.7 Participate in release impact training at least 12 weeks prior to the scheduled upgrade. This applies only to primary zone core owners. It is the zone core owner's responsibility to contact and include any user agencies that need to be trained or to act as a training agency for those users not included. 2.2 System Readiness Checkpoint: All items listed in this section must be completed at least 30 days prior to a scheduled upgrade. 2.2.1 Motorola responsibilities 2.2.1.1 Perform appropriate system backups. 2.2.1.2 Work with the Customer to validate that all system maintenance is cun•ent. 2.2.1.3 Work with the Customer to validate that all available patches and antivirus updates have been updated on the customer's system. 2.2.2 Customer responsibilities 2.2.2.1 Validate system maintenance is current. 2.2.2.2 Validate that all available patches and antivirus updates to their system have been completed. 2.3 System Upgrade 2.3.1 Motorola responsibilities 2.3.1.1 Perform system infrastructure upgrade in accordance with the system elements outlined in this SOW. 2.3.2 Customer responsibilities 2.3.2.1 Inform system users of software upgrade plans and scheduled system downtime. ASTRO 25 System Upgrade Agreement II SOW March 28, 2016 20