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® A9+17~'0/40L~1 SOLUTIONS <br />3.5 Upgrades for equipment add-ons or expansions during the term of this ASTRO 25 SUA 1I are not <br />included in the coverage of this SOW unless otherwise agreed to in wc•iting by Motorola. <br />4.0 Special provisions <br />4.1 Customer acknowledges that if its System has a Special Product Feature, additional engineering <br />may be required to prevent an installed system release from overwriting the Special Product <br />Feature. Upon request, Motorola will determine whether a Special Product Feature can be <br />incorporated into a system release and whether additional engineering effort is required. If <br />additional engineering is required Motorola will issue a change order for the change in scope and <br />associated increase in the price for the ASTRO 25 SUA II. <br />4.2 Customer will only use the software (including any System Releases) in accordance with the <br />applicable Software License Agreement. <br />4.3 ASTRO 25 SUA II services do not include repair or replacement of hardware or software that is <br />necessary due to defects that are not corrected by the system release, nor does it include repair or <br />replacement of defects resulting from any nonstandard, improper use or conditions; or from <br />unauthorized installation of software. <br />4.4 ASTRO 25 SUA II coverage and the parties' responsibilities described in this Statement of Work <br />will automatically terminate if Motorola no longer supports the ASTRO 25 7.x software version in <br />the Customer's system or discontinues the ASTRO 25 SUA II program; in either case, Motorola <br />will refund to Customer any prepaid fees for ASTRO 25 SUA II services applicable to the <br />terminated period. <br />4.5 If Customer cancels a scheduled upgrade within less than 12 weeks of the scheduled on site date, <br />Motorola reserves the right to charge the Customer a cancellation fee equivalent to the cost of the <br />pre-planning efforts completed by the Motorola Solutions Upgrade Operations Team. <br />4.6 The SUA II annualized price is based on the fulfillment of the two year term. If Customer <br />terminates, except if Motorola is the defaulting party, Customer will be required to pay for the <br />balance of payments owed if a system release upgrade has been taken prior to the point of <br />termination. <br />ASTRO 25 System Upgrade Agreement II SOW March 28, 2016 <br />22 <br />