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~`~~~` MOTOROL~4 <br />Essential Plus Services <br />5.0 Severity Level Response Time Goals <br />(Customer's Response Time Classification is designated in the Customer Support Plan.) <br />Severity Level Standard Response Time <br />Severity 1* Within 4 hours from receipt of notification continuously <br />Severity 2 ~ <br />' 1Nithin'4 hours from receipt. of notification <br />Standard;Business Day <br />Severity 3 Within 8 hours from receipt of notification <br />Standard Business Day <br />Severity 4 1Nithin 12 hours from receipt of notification <br />Standard°Business'Day, ~; ~ ` <br />* Premier Response is an option that can be purchased, it provides a 2-hour response time far severity 1 issues. <br />Error! Unknown document Motorola Confidential Proprietary ©Motorola 2017 <br />property name. 24-56 <br />