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''f` r'.y <br />'~ `~'~ • n~oroRO~a <br />Essential Plus Services <br />1.4.3 Maintain communication with the customer as needed until completion <br />("resolution" implies a problem is being fixed) of the Annual Preventive <br />Maintenance. <br />1.4.4 Determine, in its sole discretion, when a case requires more than the Preventive <br />Maintenance services described in this SOW and notify customer of an alternative <br />course of action. <br />1.4.5 Provide customer with a report documenting system performance against <br />expected parameters along with recommended actions. Time allotmentTBD. <br />1.4.6 Provide trained and qualified personnel with proper security clearance required to <br />complete Annual Preventive Maintenance service. <br />1.5 The Customer has the following responsibilities: <br />1.5.1 Provide preferred schedule for Annual Preventative Maintenance to Motorola. <br />1.5.2 Authorize and acknowledge any scheduled system downtime. <br />1.5.3 Maintain periodic backup of databases, software applications, andfirmware. <br />1.5.4 Establish and maintain a suitable environment (heat, light, and power) for the <br />equipment location and provide Motorola full, free, and safe access to the <br />equipment so that Motorola may provide services. All sites shall be accessible by <br />standard service vehicles. <br />1.5.5 Submit changes in any information supplied in the Customer Support Plan (CSP) to <br />the Customer Support Manager (CSM). <br />1.5.6 Provide site escorts in a timely manner if required. <br />1.5.7 Provide Motorola with requirements necessary for access to securefacilities. <br />1.5.8 Obtain at Customer's cost all third party consents or licenses required to enable <br />Motorola to provide the Service. <br />Error! Unknown document Motorola Confidential Proprietary ©Motorola 2017 <br />property name. 27-56 <br />