2017 044 Ordinance - Laserfiche WebLink

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lr~ a) MOTOROLi4 ~~ Essential Plus Services 4.3. Provide continuous utility service to any Motorola equipment installed or utilized at the customer's premises to support delivery of this service. 4.4. Provide customer contact information necessary to complete the Customer Support Plan. Notify your CSM within 2 weeks of any contact changes. 4.5. As necessary, upgrade the ASTRO 25 system to supported releases. 4.6. Allow Motorola dispatched-servicers physical access to the equipment when required. 4.7. Comply with the terms of the applicable software license agreements between Customer and Motorola and the non-Motorola software copyright owners. 4.8. Cooperate with Motorola and perform all acts that are reasonable or necessary to enable Motorola to provide the services described in this SOW. 4.9. Obtain at Customer's cost all third party consents or licenses required to enable Motorola to provide the Services. 5. Disclaimer Motorola disclaims any warranty concerning the non-Motorola software and does not guarantee that customer's system will be error-free or immune to security breaches as a result of these services. Addendum Potential ASTRO 25 Firewalls CNI Customer Network Interface. This firewall separates the ASTRO 25 Radio Network from the customer's IT network (often referred to as the CEN or Customer Enterprise network). There are single and redundant (high- availability) options for the CNI, the redundant option meaning there are two firewalls. Both firewalls must be monitored in the redundant case. DSR Dynamic System Resilience. This is an ASTRO 25 option where a geographically separated backup master site is implemented as a "hot- standby' in case of disaster at the primary. This option potentially doubles the number of firewalls in the system. ZCP Zone Core Protection. This ASTRO 25 option places firewalls at the master site where the RF and console sites connect. This protects the core from attack from a compromised site and propagation of the attack to the other sites. There are always 2 firewalls in this option for redundancy. TI Telephone Interconnect. This ASTRO 25 option allows calls to be made to/from ASTRO 25 subscribers. A firewall is required to protect the RNI from the telephone connection. One firewall may serve the dual purpose of the TI and ISSI interface. ISSI Inter RF Subsystem Interface. This option allows connectivity to a separate system. The original intent of this option was to connect to another P25 system supplied by either Motorola or any other P25 compliant vendor. This standard has since been used to allow connection to non-P25 systems through additional interfaces such as WAVE. In any case, a firewall is necessary to protect the RNI from this connection. MCC 7100 The MCC 7100 dispatch console may be configured such that it can connect Error! Unknown document Motorola Confidential Proprietary property name. © Motorola 2017 42-66