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investigation indicates the warranty claim is not valid, then Motorola may invoice Customer for responding <br />to the claim on a time and materials basis using Motorola's then current labor rates. Repaired or replaced <br />product is warranted for the balance of the original applicable warranty period. All replaced products or <br />parts will become the property of Motorola. <br />8.5. ORIGINAL END USER IS COVERED. These express limited warranties are extended by <br />Motorola to the Customer for commercial, industrial, or governmental use only, and are not assignable or <br />transferable. <br />8.6. DISCLAIMER OF OTHER WARRANTIES. THESE WARRANTIES ARE THE COMPLETE <br />WARRANTIES FOR THE EQUIPMENT AND MOTOROLA SOFTWARE PROVIDED UNDER THIS <br />AGREEMENT AND ARE GIVEN IN LIEU OF ALL OTHER WARRANTIES. MOTOROLA DISCLAIMS <br />ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED <br />WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. <br />Section 9 DELAYS <br />Neither Party will be liable for its non-performance or delayed performance if caused by a Force Majeure. <br />A Party that becomes aware of a Force Majeure that will significantly delay performance will notify the <br />other Party promptly (but in no event later than fifteen days) after it discovers the Force Majeure. If a <br />Force Majeure occurs, the Parties will execute a change order to extend the Performance Schedule for a <br />time period that is reasonable under the circumstances. <br />Section 10 DISPUTES <br />The Parties will use the following procedure to address any dispute arising under this Agreement (a <br />"Dispute"). <br />10.1. GOVERNING LAW. This Agreement will be governed by and construed in accordance with the <br />laws of the State of Ohio. <br />10.2. NEGOTIATION. Either Party may initiate the Dispute resolution procedures by sending a notice <br />of Dispute ("Notice of Dispute"). The Parties will attempt to resolve the Dispute promptly through good <br />faith negotiations including 1) timely escalation of the Dispute to executives who have authority to settle <br />the Dispute and who are at a higher level of management than the persons with direct responsibility for <br />the matter and 2) direct communication between the executives. If the Dispute has not been resolved <br />within ten (10) days from the Notice of Dispute, the Parties will proceed to mediation. <br />10.3 MEDIATION. The Parties will choose an independent mediator within thirty (30) days of a notice <br />to mediate from either Party ("Notice of Mediation"). Neither Party may unreasonably withhold consent to <br />the selection of a mediator. If the Parties are unable to agree upon a mediator, either Party may request <br />that American Arbitration Association nominate a mediator. Each Party will bear its own costs of <br />mediation, but the Parties will share the cost of the mediator equally. Each Party will participate in the <br />mediation in good faith and will be represented at the mediation by a business executive with authority to <br />settle the Dispute. <br />10.4. LITIGATION, VENUE and JURISDICTION. If a Dispute remains unresolved for sixty (60) days <br />after receipt of the Notice of Mediation, either Party may then submit the Dispute to a court of competent <br />jurisdiction in the State of Ohio. Each Party irrevocably agrees to submit to the exclusive jurisdiction of <br />the courts in such state over any claim or matter arising under or in connection with this Agreement. <br />10.5. CONFIDENTIALITY. All communications pursuant to subsections 10.2 and 10.3 will be treated <br />as compromise and settlement negotiations for purposes of applicable rules of evidence and any <br />additional confidentiality protections provided by applicable law. The use of these Dispute resolution <br />procedures will not be construed under the doctrines of laches, waiver or estoppel to affect adversely the <br />rights of either Party. <br />Mayfield Village_Ohio_System Upgrade + Maintenance Services _08.14.17 5 <br />Motorola Contract No. <br />