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THE CITY WIDE DIFFERENCE <br />AAL FACILITY SERVICES MANAGER <br />Because of City Wide's unique business <br />k model, we are able to provide you with a <br />much higher level of results while <br />' reducing the amount of stress and time <br />associated with managing maintenance <br />providers. You will be assigned an <br />account manager, known as your Facility <br />Services Manager (FSM), a City Wide <br />a employee, who proactively inspects the <br />building and checks in with you regularly <br />on a predetermined schedule that works <br />for you. The FSM works closely with the <br />Night Manager, also a City Wide employee, <br />who monitors the crews at night to ensure <br />the building is serviced to the levels we <br />have committed to each and every time. <br />1f <br />f • City Wide will become your eyes and ears <br />in your facility <br />f' • City Wide will ensure that the promises set <br />forth in the service agreement are <br />delivered <br />,� • City Wide will communicate your needs to <br />the crew performing the work <br />} • City Wide will meet with you regularly <br />( • City Wide has a 24-hour resolution policy <br />ca <br />Due to our unique business model, we are <br />able to provide all of this at the same <br />price or lower than others in the industry. <br />Your one point of contact strives to <br />understand your building as fully as <br />possible. They know you have more <br />important things to do and will take care <br />of the details for you. Remember, we sit <br />on the same side of the table, hire the <br />contractor, and manage them so you don't <br />have to. We are acting as an extension of <br />your management team, not as another <br />u contractor. <br />