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Implementation Services means any services provided by Civica associated with the implementation of the Software or the Products and as listed in Schedule 1. Information Security Standards means the standards document setting out details of the security standards and measures Civica has agreed to maintain. Initial License Fees means initial License Fee payable by Customer on delivery of the Software and Third Party Software as set out in Schedule 1. Installation Address means Customer's authorized site as detailed in Schedule 1. Intellectual Property Rights/IPR means all intellectual and industrial property rights including copyright, licenses, patents, know-how, trademarks, trade names, inventions, registered designs, applications for and rights to apply for any of the foregoing, unregistered design rights, unregistered trademarks, database rights, and any other rights in any invention, discovery or process whether in existence at the date hereof or created in the future. License Fees means the Initial License Fees and the Annual Fees. Minimum Period means the minimum term the Software license and the Services are to be provided under the Contract as shown in Schedule 1 or, if no such period is stated, Software license and Services are to be provided for a period of three years from the Start Date. Maintenance Release shall mean a new release of the Software that is substantially the same as the current Software, which is issued by Civica in order to remove known errors or otherwise improve or enhance the Software. Minimum Hardware Requirements means the description of hardware required to run the Software (and if applicable the Third Party Software) and on which the Software is licensed to be used and whose minimum configuration is described in Schedule 1 or otherwise made known to Customer. New Version shall mean a release of the Software that incorporates significant new or additional functionality and features. New Versions may be subject to additional license and implementation fees. Open Source Software means software that is supplied on an "as is" basis with the Software and is supplied to Customer with all of the rights granted under the applicable licence. Order means a document that is agreed between Customer and Civica for the provision of additional software and services as described in Clause 6.6. Product(s) means Equipment and/or Third Party Software, if any. Services mean any services provided by Civica under this Contract as detailed in Schedule 3 including the Implementation Services and the Support Services. Service Desk means the central point of contact within Civica for Customer's users of the service. Service Levels/SLA means the service level agreement detailed in Appendix 2 to Schedule 2. Software means Civica's proprietary software and all programs, modules, media and associated documentation (excluding Third Party Software and Open Source Software) licensed to, or made available to Customer under this Contract, as listed in Schedule 2, together with any updates or Maintenance Releases (but excludes New Versions). Software Error means an error in the program code of the Software which causes the Software to be partially or totally inoperative or causes incorrect data to be displayed or stored. Special Terms means any non-standard, additional or varied terms and conditions including third party terms and conditions, agreed between the parties that are specified in Schedule 4 and form part of this Contract. Start Date means the date when this Contract is signed by both parties (if on different dates the later of the two dates) or the Start Date shown in Schedule 1 if different. Support Fees means the fees payable each Year for the Support Services detailed in Schedule 2. Support Services means the maintenance and support services for the Software (and if applicable Products) as described in Appendix 1 to Schedule 3. Third Party Software means any third party software and associated documentation, including, (W without limit, that listed in Schedule 2, supplied by Civica under this Contract to Customer that is subject to the third party software owner's licensing terms and conditions included in the Special Mayfield Village - August 2020 Contract Terms & Conditions. docx Commercial in Confidence Page 2 of 19