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DocuSign Envelope ID: E51DEB19-2E3E-4E38-938B-222121EB727C <br />Customer Your Customer Success Manager is your strategic partner for your <br />Success lifetime as a Flock customer. <br />Manager While the cameras are getting installed, your CSM will help get your <br />account set up and get all key users trained on the system. <br />Post -Camera -Installation, your CSM will be your go -to for most account - <br />related needs: You should reach out to them to: <br />• Set up Account Training <br />• Understand benefits of features <br />• Learning best practices for getting relevant data <br />• Identifying opportunities to expand the security network in your <br />area <br />• Provide feedback on your partnership with Flock <br />Flock Safety The Flock Safety Support team is committed to answering all your day - <br />Support to -day questions as quickly as possible. To get In touch with support, <br />simply email support@flocksafetycom. Support can help you: <br />• Request camera maintenance <br />• Troubleshoot online platform <br />r • Contract / Billing questions <br />• Update account information <br />• Camera Sharing questions <br />• Quick "How to" questions in your Flock Account <br />Please Note: On some occasions, third parties outside of Flock Safety may be (or need to <br />be) involved in your implementation. <br />rr <br />0 <br />