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Schedule of Services for All Covered Care <br />Effective Date: October 1, 2022 <br />Supported Location: 1: Mayfield Village, OH <br />Unified Management for the following environment: <br />Client Owned Servers: <br />-Physical, hosting virtual servers: 1 <br />-Virtual Servers: 2 <br />Servers: Host, DCO2, PAY20 <br />Server Management Service: <br />• Endpoint Security; <br />• Availability Monitoring; <br />• Hardware Monitoring; <br />• Health Monitoring; <br />• Event Log Monitoring; <br />Client Owned Network Devices: <br />• Type 1 & 2 network devices: 7 <br />• Type 3 & 4 network devices: 2 <br />Network Device Management: <br />• Availability Monitoring; <br />• Bandwidth Monitoring; <br />• Device Configuration Backups; <br />• Hardware Monitoring; <br />• Health Monitoring; <br />• Vendor Coordination; <br />Help Desk and Remote Support <br />Standard Hours for Help Desk and Remote Support are Monday through Friday, 8:00 a.m. to <br />5:00 p.m. local time, excluding public holidays. <br />See www.allcovered.com/holidays for a list of public holidays observed by All Covered. <br />During Standard Help Desk and Remote Support Hours <br />• Included in Monthly Fee <br />Outside of Standard Help Desk and Remote Support Hours <br />• $230 per hour, in 15 minute increments <br />(v6.10.2022) <br />Page 5 <br />