2005-096 Ordinance - Laserfiche WebLink

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5. WARRANTY Licensor warrants that the Application Software will be free from defects in material and workmanship for a period of ninety (90) days after Licensor's installation as provided hereunder. Licensor will make reasonable effort to correct any defects in the Application Software or make such additions, modifications, or adjustments as necessary, in Licensor's reasonable judgment, to put the Application Software in all material respects in operational order. Except for the specific warranties set forth above, there are no other warranties, expressed or implied, made to the Licensee hereunder including warranties of fitness for a particular use or purpose, or warranties of merchantability. In no event will Licensor be liable for direct, indirect, special, incidental, or consequential damages, that are in any way related to the Application Software. 6. DOCUMENTATION Licensor shall provide on -line Help facility to support the user's interaction with the Application Software. Licensor grants Licensee the right to print and duplicate such documentation for its internal use only. 7. MAINTENANCE SERVICES Licensor shall provide such Maintenance Services as may be necessary and reasonable to cause the Application Software to conform to and perform in all material respects in accordance with the applicable Software Specifications. For as long as Licensor is obligated to maintain and support the Application Software under this Agreement, Licensor shall respond to customer's request for assistance within eight (8) working hours (Monday through Friday, 8:30 a.m. to 5:00 p.m. EST, holidays excluded) after such request is made. Additionally, Licensor shall use its best effort to cause the Application Software to operate substantially in accordance with its specifications. 8. APPLICATION SOFTWARE ENHANCEMENTS Licensor may from time to time, at its discretion, make available to the Licensee and its customers, Application Software product enhancements. As part of the Maintenance Services to be provided hereunder, all such applicable product enhancements to the Application Software shall be offered to Licensor at no additional charge, and thereafter shall be considered Application Software licensed to Licensor pursuant to an subject to the terms and conditions of this Agreement and provide general user assistance by telephone in connection with such product enhancements. 9. NOTIFICATIONS AND UPDATES Licensor may from time to time, at its discretion, produce notifications, updates, or corrections of existing known problems relating to the Application Software. As part of the Maintenance Services to be provided hereunder, Licensor will make all notifications, updates or corrections applicable to the Application Software available to Licensee at no additional cost. Software and Technical Support Agreement Page - 3