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12/11/2007.04:19 FAY 4402323r` TAC COMPUTER INC 2006 <br />SOFTWARE SERVICE AGREEMENT TERMS & CONDITIONS <br />ARTICLE 1- WURK DESCRIPTION <br />TAC Technicians shall provide the follawing support services. <br />A. Remedial correct any covered software error condition or malfunctions. Assist operators with <br />routine questions concerning saftware usage. <br />B. Provide updates to current version of softwaze as they are released. <br />ARTICLE 2 - INCLUDED SERVICES <br />TAC will furnish software support via telephone, modem and when necessary in person. Customer <br />provided modem with PC Anywhere is mandatory for software support. <br />ARTICLE 3 - SERVICE HOURS <br />The included principal pexiod service covers work performed between the hours of 8:00 AM. and 5:00 <br />PM., Monday through Friday, excluding all nationally observed holidays. All service provic3ed outside <br />the principal period will be billed at the current rate of $100.00 per hour, including travel time. All calls <br />for service ori?'?nating outside the principal period will be subiect to a two-hour minimum including <br />travel time, reg?ardless of the corrective actions taken by TAC Computer Inc. <br />ARTICLE 4 - LTABILITY <br />TAC sha11 use its best effort to perform service within a reasonable time after request by the customer, <br />(normally 4 working hours), but shali not be deemed to be in default for any interruptions to opera.tions. <br />TAC does not accept or assume any responsibitity for the loss of data that may occur during any repair <br />procedure. (It is always recommended that aIl data be backed up). TAC maxixnum liability for any d'uect <br />or indirect damages, regardless of the nature of the claim of action or incidentals to the performance or <br />nonperformance of the service is an amount equal to cost one month cost of this service agzeement. <br />ARTICLE 5 - TERM <br />This agreement shall be in full force and effect on the effective date on the front side of this agreement <br />and shall remain in effect for the initial term of 12 months and thereafter will remain in effect until <br />terminated by either party hereto with thirty (30) days written notice to the other party. <br />ARTICLE 6 - RATES <br />TAC shall notify the customer of any changes in rate with 30 days written notice. The rates are <br />guaranteed not to change for the initial term of this agreement. <br />ARTICLE 7 - SOFTWARE COPYRIGHT <br />All TAC Computer Incorporated's application software is covered under U.S. Copyright laws. TAC <br />application software or derivative there of, cannot be cflpied or distributed to any other parties for any <br />reason. <br />?:. <br />:..: '?-Y'.?.i"a4.:t?" M'FUrouW?'"d Y Y+'+ti ?.+x° ??t: ., _ ., ... ... .. .