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.aGRf;EMPN"C"f'IAtfVVYS d: CC)N'DC'I'1E1.R'? <br />1 - WC)IZ[i DL;SC'I:dI`'E'IORN <br />'IAC "Crc1lnicians shall perfurnn ttlr 1u1lonwi1W SerVJees Ou llW e(jLai})nntnt and at tli(: j)Lice:, ("I'rcilii:;cl, <br />dcscrihed oli tlie lrullt sidc udtlw, 1on'm. <br />a. I\"cmudial znaintenall:;t servic? rNuirr.c! 10 rest.ore tlir eyuipment w satislactor\ <br />condit iOn. <br />F1CLE2 - INCLUI)[;9) SLPIl'lCLS <br />7,4C' wil] furuisl7 reqtured replacement pam to ihr customer a1 vo? aciditional r.c,st_ Tlie k+ll??xvin?, itenis <br />are eacluded j.i-om cc>vera?;e: supplies, accessories, consumable, ribbons, laser toneridrums and <br />components damaLecl hy neL,li«ence or spilled liquids. lf parts bcconle unavailable TAC "1111 provide <br />equivalent parts oi, componenis. .Al] uld and or defective parts replaceddurint, maintenance activities wilf <br />hecorne ihe property of TAC Coillputer liic. Application soffivare supp«rt is iiot inciuded witl, ?t <br />harclware service a:creennent. <br />ARTICLE 3 - SE[tti'1CL HOURS <br />The included principal period service covers work periormed betweezl the hours of 8:()0 .AM.. anci 5:00 <br />PM., Moi7day throu??;l? Friday, excluding aIl nationall?? observed holidays. All service provided outside <br />tlie prulcipa] period will be billed at the current rate of $l OO.GO per hour, including trave] tiuie. All calls <br />for service orimnatinLy outside the princinal period will be subject to a rwo hou7- minimum :includul<_t <br />travel time, reaardless of the corrective actions tal:ev bv TAC Computer h7c. <br />4RT1CLE 4 - LLAI3lLITY <br />TAC shall use its besi effort to perform ser>>ice within a reasonable time after request liy the custoYner, <br />(nornial]y 4 worltiing hours ), but shal] not be deemed to be in default for any uiterruptiozls io operations. <br />TAC does noi accept or assume any responsibility for tlie loss of data that may occur during any repair <br />? procedure. (It is always recommended that all data be bacl:ed up). TAC maaimum liabilitv for anv direct <br />or iIldirect damages, retarclless of the nature of the claina of action or incidentals to the perfonnance or <br />noriperfon-nance of the service is an amount equa] to cost one montla cost of this service agreement. <br />AR'FICLE 5 - TERM <br />This agreement shall be in full force aild effect o? the effective date on tl?e frozit side of this a?reement <br />and s1ia11 remain in effect for the initial terni of 12 months. <br />ARTICLE 6 - RATES <br />TAC shal] ilotify the customer of any changes in rate wit17 30 days written liotice. The rates are <br />gzaranteed not to change for the initial tenii of this a:,?-eement.