Laserfiche WebLink
? <br />16 <br />documentation that provides evidence that progressive steps were <br />talcen to locate the complainant; <br />b. A copy of a returned envelope with Post Office notations; and/or <br />Records showing telephonic or mail contacts with other references or <br />sources and that at least four telephone calls were attempted to <br />complainants' residence and place o1'employment, two during normal <br />business hours to a business number and two during non-business <br />hours to a residentia] number. <br />C. Failure of Complainant to Cooperate with the Investiaation <br />Requirements for the Acceptance. The State or local agency must send the <br />complainant a letter indicating that the agency and HLJD will dismiss the <br />complaint after the following actions have been undertaken by the agency. <br />a. If attempts at telephonic (where available) and personal contact have <br />been unsuccessful, the State or ]ocal agency must send a letter by <br />regular and certified mai]-return receipt requested. The agency's letter <br />gives the complainant at least ten days from receipt of the letter to <br />provide the needed information or contact the agency investigator. <br />The case should not be closed administratively because the <br />complainant does not respond within the ten day period. A repeated <br />history of complete failure to return calls or respond to requests may <br />serve as a basis for such a closure if there is a documented history of <br />these problems and the complainant Iias been given written warning <br />that such failures might result in the closure of the case. <br />b. The certified return receipt requestecl and regular letters must be <br />claimed by the complainant or by someone at the complainant's <br />address. If the letters are returned as unclaimed, the State or local <br />agency must attempt to contact the complainant by telephone and <br />document such attempts. <br />c. If the complainant's cooperation cannot be obtained using the above <br />procedures, and the letters are not returned by the Post Office i.e., <br />marked addressee unlcnown; moved; left no forwarding address, etc.), <br />the complaint should then be closed i?or failure to cooperate. A <br />complaint may not be closed for failure to cooperate based solely on a <br />complainant's failure to claim certified mail or return a notarized <br />complaint forn1. <br />2. Documentation Required (To be mailed to HND at the time of reporting <br />the closure to HUD):