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``?r' (v) it shall not be sublicensed, assigned or transferred by Customer without the prior written consent of SBC and/or its supplier(s). Any attempted sublicense, assignment or transfer without such consent shall be void. (b) The Soflware shall be treated in confidence by Customer. Customer shail implement sufficient security measures to protect the Software from unauthorized disclosure. (c) The Soflware may be disclosed to other persons solely for the purpose of installing, operating or maintaining the particular Product for which it was furnished, provided such other persons agree in writing prior to disclosure to the same conditions respecting ownership, use and confidentiality as contained in this Section 11 and SBC is furnished with a copy of such writing. 12.Maintenance. SBC wiii pravide remedial maintenance services upon Customer request in order to restore ma(functioning components of the CPE to proper working order and will provide periodic diagnostic maintenance and remote diagnostic maintenance as SBC deems appropriate. This Agreement covers maintenance services to restore malfunctioning CPE which occurs due to wear and tear resulting from normal use in accordance with standard operating instructions. SBC's responsibility with respect to its obligation to provide remedial maintenance service under this Agreement shall be limited to the Customer side of the point of connection between the CPE that SBC maintains and the equipment provided by the local telephone ufii(ity and to the provision of such services for: (i) the CPE and/or associated system software stated herein; and (ii) such other equipment and/or software which is subsequently added to this Agreement by a written document mutually agreed to by the parties. In the event that SBC responds to Customer's request for service and Customer's claim of CPE malfunction is due to problems on the local telephone utility's side of the point of connection between the CPE and the equipment prouided by the local telephone utility or due to malfunctions in equipment or software other than that covered by this Agreement, Customer will be responsib(e for additional charges for such response in accordance with SBC's then prevailing rates. Exclusions from this Agreement inc)ude batteries (including batteries for equipment back-up), perishable/consuamble commodities (such as printer cartridges or ribbons), headsets, portable telephones, answering machines, UPS systems, power conditioners and power supplies (including batteries and chargers), consumables and any software which is at a revision (evel not supported by the software licensor. In addition to any other limitations or disc(aimers herein, the maintenance provided in this Agreement does not cover malfunctions or defects resulting from abnormal or nonstandard uses or conditions including, but not limited to, the foilowing types of causes: failure to provide a suitable environment for the CPE, including exposure to improper temperature, humidity, chemicals or airborne agents, Customer or third party abuse, misuse ar use contrary to standard operating instructions; improper electrical voltages or rurrents; power or lightning surges or power interruption; improper storage or placement of the CPE; damage caused by unauthorized attachments or modification; use or interconnection of the CPE to incompatible electrical or mechanical devices; accidents, conduct or actions not subject to SBC's control; the installation, maintenance or disassembly, repair or alteration of the CPE by any person other than SBC, or an entity expressiy approved by SBC in writing; damage caused by acts of God or public enemy, such as fire, flood, wind, lightning, storm damage, strikes, iabor disputes, vandalism, riots and war ("Force Majeure"). In such excepted cases, Customer will EpamainUrev819-7-011sm 6