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suppliers' specifications at the time such product was installed (including Year 2000 functionality). (iii) SBC shalt, at it's sole discretion, assign either a qualified SBC employee or contractor ("Resource") or a combination of both to provide services to Customer during Normal Business Hours. (iv) Each Resource will be granted time off for (unch and breaks as mandated by any labor agreemenf, Federal, State, County or City laws that are applicable. Customer must provide adequate office facilities/quarters/storage for Resource to administer daily responsibilities. (v) Customer ma?y alsa purchase optional replacement parts coverage associated with DedicatedSERVs . SBC shall provide maintenance services, including parts, for CPE as well as any intra-building distribution cables provided by SBC in connection with the CPE listed herein, which may include wire, terminals, protectors or connectors. . (vi) Customer may request maintenance service twenty-four (24) hours a day, seven (7) days a week by calling SBC. If Customer's prob(em is an Emergency, SBC will use its best efforts to respond to Customer's report of a malfunction by dispatching a technician to the site or by beginning remote diagnosis, as appropriate within two (2) business hours for PBX systems and four (4) business hours for key, hybrid or any other system, and will compiete the appropriate repairs as saon as reasonably practical. An Emergency shall be defined as any malfunction which leaves Customer unable to place or receive calls through the CPE, or any other failure' agreed to in writing by the Parties. (d) Custom Maintenance. Custom Maintenance sha(( include the services as agreed to by parties as described in the document attached hereto and incorporated herein. 13. Term. The term of fhe Maintenance Plan is set forth Un the first page of the Agreement. Except where prohibited by iaw, after this initial term, the Maintenance Plan shall automatically extend for consecutive one (1) year terms at SBC's then prevailing price for such services, and continue until terminated by either party upon at least thirty (30) days written notice prior to the expiration of the then-existing term. Upon extension of the Maintenance Plan, the maintenance services provided by SBC shall remain unchanged (except with respect to pricing) unless both parties agree in writing to any changes at the time of extension. 14. Reconditioning. During the Maintenance term, if any unit of Product must be factory reconditioned because normal repair or replacement of parts cannot keep such unit in satisfactory operating condition, SBC shall subrnit a quotation for the required reconditioning to Customer. In the event Customer declines to authorize such reconditioning, SBC may delete such item of Product from the Maintenance and SBC will issue the appropriate refund for the deletion, if applicable. 15. Product Relocation. During the Maintenance term, if Custamer's Product is relocated and such relocation increases the cost for SBC to provide the maintenance services described herein then SBC may, at SBC's option, either terminate the Maintenance, or continue to perform the Maintenance and charge Customer for any extra costs it incurs because of the relocatian. EpamainUrev8/9-7-01 Ism 9