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SBC Product Purchase and Maintenance Service Agreement As used herein, "SBC" means SBC Global Services, Inc., a Delaware corpvration and its divisions. The fol(owing standard terms and conditions shall appiy to this SBC Product Purchase and Maintenance Senrice Agreement, any attachments and any Customer purchase order that is accepted by SBC for the sale, installation and servicing of customer premises equipment including Software and related documentation (the "Software"), collectively referred to hereafter as (the "Product"). These standard terms and conditions, together with any attachments and any brder(s), form one agreement between SBC and Customer, and collectively are referred to as "the Agreement". 't. Shipping and Delivery. Ail shipping, transportation and delivery charges for the Products including expedites, shall be paid by Customer. SBC shall use commercially reasonable efforts to deliver the Products by the delivery date specified in the Agreement. Custamer may, upon written notice to SBC no later than ten (10) days prior to delivery, postpone the delivery, installation or cutover dates specified in the Agreement one (1) time. Such postponement shall not exceed thirty (30) days from the originally scheduled delivery, installation or cutover dates and is subject to price changes as stated in Section 6. 2. tnstaliation and Cutover. (a) SBG shall obtain all reqraired governmenta( permits, licenses and approvals for the delivery and installation of the Products. Customer shall reimburse SBC for all costs and expenses incurred in obtaining or maintaining any necessary easements or right of way. Customer shali provide the proper environment and electrical and telecommunications connections for the Products as specified by SBC and by the manufacturer's specifications: Customer shali be responsible for the configuration and operation of all Customer owned equipment required for connection of the Producfis (including installation of the Software). In the event SBC connects the Products ar installs the Software on such Customer owned equipment, SBC shall not be liable for any damage to such Customer owned equipment, unless due to SBCs sole negligence. (b) Customer shall provide SBC with at least ten (10) days notice that the premises are ready for SBC to begin instailation. SBC shall not be liable for delays in the installation of the Products due to Customer's failure to make the premises ready for installation. Installation costs in excess af the installation charges referred to in the Agreement which are due to circumstances beyond SBC's control, including acts or omissions of Customer or third parties, or due to other circumstances referred to in Section 21(d), shail be barne by Customer. (c) SBC shall use commercially reasonable efforts to complete installation and cutover of the Product by the dates specified in the Agreement. Cutover shall be deemed accomplished upon connection ta the telephone network to place and receive calls. Cutover of the Product that is not dependent on the telephone network wi(I occur when the Product is operationai. 3. Safe Work Environment and Hazardous Materials, (a) Customer shall provide a safe work environment for SBC's personnel. Customer's obligations include: (i) notifying SBC prior to commencement of any work under this Agreement of any known environmental hazards on Customer's property or at the work site, including the presence of friable asbestos; (ii) removing or abating, at its expense, risk posed by such environmental hazards Epamaintlrev8l9-7-01/sm 1