2002-114 Ordinance - Laserfiche WebLink

Home Browse Search

Nonheast Ohio Public Energy CoNcil aggregation, if any. Draft Natural Gas Plan of Operurf$`n and Governance (8) A local or toll-free telephone number that customers can call with questions regarding the formation or operation of the aggregation, including associated calling hours. (9) ' A consumer-friendly form to check off, sign, and return within 21 days to indicate a decision to opt-out of the Aggregation Program. Consumers who do not return the opt-out form shall be automatically included in the Natural Gas Aggregation Program. 2.4.2 Activation of Cnstomer Service in a Member Community The process of activation is an administrative function with four parts: 1) Data prepara.tion: On an electronic list consistent with Electronic Data Interface protocols, the natural gas distribution utility will identify all eligible customers in the member community by elirninatzng thase customers who have akeady selected a competitive supplier;--Z) Data verificatian: To thm extent.needed, if na.t;_inherent in data preparation, the natural gas distribution utility sha11 check customer meter nwnbers and other codes to verify praper eligible customer identification;.3) List Adjustment: Following the:apt out : process, tlre• selected Supplier(s) shall remove--all customers who choose to opt-out from the electroxuc customer list. 4) Automatic Enrollment: The revised electronic customer list shall be•transmitted back to the_natural gas<.distribution: utility for customer transfer to the selected Supplier(s). - rf' - v- Eligible customers on alI billing cycles will be enrolled with the selected Supplier(s) consistent with the beginning of a new billing cycle. Service under the selected Supplier(s) shall begin at the start of the billing period following transfer. Service starts that do not match the billing cycle may be requested by a customer, but may incur additional charges from the local distribution company. 2.4.3 New Individual Cnstomers Eligible customers who relocate to a NOPEC member community shall be included in the Natural Gas Aggregation Program, subject to their opportunity to opt-out. New customers shall be informed of this opt-out opportunity by The natural gas distribution utility when they sign-up for new service. the natural gas distribution utility shall notify the selected Supplier(s) of the new request for service, and the selected Supplier(s) shall provide standazd opt-out notification materials to the new customer. 2.4.3.1 Eligible customers who relocate within NOPEC and aze not assigned a new account number by the natural gas utility sha11 maintain the rate that the customer was charged at the previous location or, if the rate at the new location is COL 281320.2 76[30/I6064 9