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Northeast Ohio Public Energy Council Draft Natural Gas Plan of Operaiion and Governance In any event of termination, each individual customer receiving natural gas supply services under the Natural Gas Aggregation Program wi11 receive notification of termination of the program, ninety (90) days prior to such termination. Customers who are terminated from the Natural Gas Aggregation Program shall receive natural gas supply from the local distribution company unless they choose an alternative supplier. L NOPEC shall utilize appropriate processes for entering, modifying, enforcing, and teiminating agreements pertinent to the Natural Gas Aggregation Program consistent with the requirements of local ordinances or resolutions, state and federal law. Other agreements shall be entered, modified, or terminated in compliance with the law and according to the express provisions of any negotiated agreements. 2.5 Customer Care 2.5.1 Universal Access "Universal access" is a term derived from the traditional regulated utility environment_in which aIl customers desiring service ?receive. that service. For the purposes of the NOPEC Natural Gas Aggregation Program this will mean that all eligible custamers..w.ithin the borders of..a member community,>:and :all new customers,..in..a ,. member community; shall be eligible for service from the contracted supplier under the terms and conditions of the Supply Coniract. 2.5.2 Rates Under PUCO orders, the local distzibution company assigns the customer classification and conesponding character of service and associated regulateti rates. - These rates inciude a monthly customer charge, a distribution charge, and other applicable charges. Although NOPEC may participate in regulatory proceedings and represent the interests of customers regarding these regulated rates, it will not assign or alter existing customer classifications without the approval of the PUCO. The focus of the NOPEC Natural Gas Aggregation Program, as noted above, will be acquisition of competitive prices and terms for natural gas supply. The prices will be set through contract and negotiation process, and will be indicated on the customer bill as the "natural gas supply charge". The natural gas supply charge for each customer class, or any customer grouping by load factor or other appropriate pricing category, is expected to be lower than the local gas utility's gas cost recovery rate. All Supplier charges to the customer will be fully and prominently disclosed under the notification process. 2.5.3 Costs To Consumers Consumer bills will reflect a11 charges for the administrative costs of the Natural COL 281320.2 76130/16064 11