2008-157 Resolution - Laserfiche WebLink

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? 6 When the Agency receives a complaint, the complainant or aggrieved person shall be informed of his/her rights under the Fair Housing Act and, as appropriate, encouraged to file a complaint with HUD. The time period for reactivation will begin upon the Agency's acknowledged date of receipt of the complaint. The Agency acknowledges receipt by dating the Department's enclosed return receipt, assigning an Agency case file number, and returning the receipt to the Field Office. HLTD will begin monitoring of the complaint based on the Agency's acknowledged receipt date. The Agency shall assist the complainant or aggrieved person in drafting a complaint that meets the filing requirements of this Section IV and shall send the complaint to the Field Office designated in Section III. L. of this MOU. B. The Agency agrees that complaints may be filed by telephone, in person, or by mail. Complaints filed with the Agency will be considered dual-filed under its own law and with the Department under the Fair Housing Act. C. Each complaint must be in writing and must be signed and affirmed by the aggrieved person filing the complaint. Information can be provided by telephone and reduced to writing by an Agency employee (See 24 CFR 103.40(b)) and the signature and affirmation may be made at any time during the investigation (See 24 CFR 103.30(a)). D. Each complaint must contain substantially the following information: (1) The name and address of the aggrieved person; (2) The name and address of the respondent; (3) A description and the address of the dwelling that is involved, if appropriate; and (4) A concise statement of the facts, including pertinent dates, constituting the alleged discriminatory housing practice. E. A complaint will be considered filed when it is received by the Department, or dual-filed with the Department through the Agency, in a form that meets the standards of C and D above.