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SBC Comp leteLink s"" ? Confirmation of Service Order By executing this Confirmation Order (the "Order"), the undersigned term plan, cusiomer ("Customer") hereby subscribes to the SBC CompleteLink or CompleteLink Select II Plan ("CompleteLink Plan" or the "Plan"), Early Termination may not apply under the following conditions. Each the Plan selected will be based upon the selections on Attachments condition is at the customer's option and request: hereto, an optional volume discount pian. Your elecf+on on the Atfachments hereto, incorporated by reference herein, of the A, 90-Day Termination Right. If Customer subscribes fo the Minimum Annual Revenue Commitment ("MARC") and contract term, CompleteLink Plan for a ferm 24, 36 or 60 months, Customer along with your signature indicates your acceptance of all the terms may terminate participation in the Plan within 90 days from the and conditions of CompleteLink Service specified on Attachment A Effective Date, without incurring early termination charges. hereto, and to the terms and conditions of the applicable SBC tar+ffs However, if Customer had terminated another SBC toll, access which are fi(ed with the appropriate public utilities commission, for, or usage term plan to subscribe to this CompleteLink Plan, the but not limited to, Annual Under Utilization Charges and Early Customer is not eligible for this Satisfacfion Guarantee. Termination Charges. The discounts will appear on the first billing statement after SBC receives an executed Confirmation of Service B. Except for contracts with a$700,00 MARC, during the term of Order (with all attachments also signed), this Agreement the Customer disconnects certain contributory services and replaces one or more of those services with a The provisions provided below are provided herein for convenience service identified as a repiacement service (the definitions and only and do not supercede or modify the tariff in any way. In the list of the contributory services and replacement services are event a tariff provision is changed in any way, the following is hereby specified in the tarif), and as a direct result of that replacement modified at the same time to reflect that change. the Customer's annual spending on contributory services is reduced (comparing customer's current spentling on the The following terms and conditions apply to the CompleteLink Plan, removed services and the anticipated customer spending on the replacement services), and that reduction results in a 50°/a or Main Billed Telephone Number. Customer must specify one of its greater difference between the customer's current MARC and accounts listetl on Attachment B hereto as its "Main Billed Telephone the next lower MARC, Custorner may terminate this Number", antl this Agreement is governed by the laws, tariffs, rules CompleteLink agreement without termination liability provided; ind reguiations of the state in which the Main Billed Telephone a) the Customer enters into a new CompleteLink service Number is installed. The designated Main Billed Telephone Number agreement for a term period which is equal to or greater than must be one which appears on a bill currently rendered by SBC. the time remaining on their current agreement, antl b) the MARC on the new agreement is the next lower MARC. Failure to Meet MARC. CompleteLink customers, who fail to meet the MARC requirement, wiH be biNed an under utilization amount C. Except for contracts with a$700,00 MARC, during the term of equal to the difference between the Customer's setected MARC and this Agreement, Customer may terminate fhis CompleteLink the actual amount of billed charges defined as contributory in the Agreemenf without iiability provitled: a) the Customer enters into tariff during the annual period. a new CompleteLink service agresment for a term period which is equal to or greater than the time rernaining on their current Early Termination Charges. if Customer terminates participation in agreement, and b) the MARC on the new agreement is equal to the Pian prior to the expiration of the term, SBC will assess a or greater than the MARC under the then-in-effect Agreement. termination charge against Customer calculated in the following manner; Aii Attachments hereto are incorporated by reterence herein The person signing below warrarits antl represents they are A. Termination charges are equal to 50% of the MARC multiplietl authorized to sign on behalf of Customer. by the number of years remaining in the term of the CompleteLink Plan. (For a partial year, if the amount of revenue is less than Customer's MARC commitment, Customer shali pay Name of Customer: CITYOFIVORTff OLMSTED to SBC the difference between 50% of the MARC and the actual amount bi(led revenue.) BY: B. If Customer's main billing telephone number specified on Title: Attachment B hereto is in the State of Illinois, termination Date: charges will equal the amount of "unearned discounts" for up to the 12 month period immediateiy preceding termination. The uneamed discounts are caiculatetl by subtracting the discounted charges the cusiomer actualfy incurred during its term of service from the charges the customer would have incurred under the longest term plan that the customer would have actually qualified for based upon the actual term of service, or month-to- monfh rates if the customer would not have qualified for any 10124/03