80-029 Ordinance - Laserfiche WebLink

Home Browse Search

' ..CITY OF N0'i'H OLMSTED •ORDINANCE N0. 80-29 , .PAGE 13 ~f) Refunds to Subscribers: (1) If any subscriber terminates the Basic Subscriber Service during the first twelve (12) months of said service because of the failure of the Grantee to render service in accordance with the standards set forth in Section 17 and 18 below, the Grantee shall refund to such subscriber an amount equal to the installation or reconnection charges paid, if any, by the subscriber multiplied by the fraction derived by divid- ing the month(s) remaining before the annual anniversary of service, divided by twelve (12). (2) If any subscriber terminates Basic Subscriber Ser- vice prior to the end of a prepaid period, all unearned ser- vice fees as of the date the Grantee receives written notice of said termination shall be refunded to the subscriber. SECTION 17: OPERATIONAL STANDARDS (a) The Grantee shall put, keep and maintain all parts of the system in good condition throughout the entire franchise period. (b) The Grantee shall render efficient service, make repairs promptly as specified in Section 18, and interrupt service only for good cause and for the shortest time possible. Such interruption, insofar as possible, shall be preceded by notice and shall occur during periods of minimum system use. (c) Grantee shall not allow its cable or other operations to interfere with television reception of persons not served by Grantee, nor shall the system interfere with, obstruct or hinder in any manner the operation of the various utilities serving the residents of the City. (d) The Grantee shall continue, throughout the term of the franchise, to maintain the technical standards and quality of ser- vice set forth in this Ordinance. Should the Council find, by resolution, that the Grantee has failed to maintain these technical standards and quality of service, and should it, by resolution, specifically enumerate improvements to be made, the Grantee shall make such improvements. Failure to make such improvements within three (3) months of such resolution will constitute a breach of a condition for which the remedy of Section 37 (c) is applicable. SECTION 18: LOCAL BUSINESS OFFICE; SERVICE__MAINTENANCE STANDARDS COMPLAINT PROCEDURES (a) The Grantee shall maintain local business office for the purpose of receiving inquiries, complaints and requests for repairs or adjustments from its customers and the general public. Said of- fice shall be so operated that complaints and requests for repairs or adjustments may be received and processed with a minimum delay. Provision shall also be made for telephonically receiving service interruption calls on a twenty-four (24) hour basis. (b) The Grantee shall maintain a repair and maintenance crew capable of responding to subscriber complaints or requests for ser- vice within a normal service interval. No charge shall be made to the subscriber for this service. (c) Any verbal, telephonic, or written complaint relating to the quality or continuity of service shall be attended to within a normal service interval. In the event that such complaints are not responded to or service is not restored to the levels required by the F.C.C. or by the terms of this Ordinance during said normal service interval, the subscriber shall be entitled to a rebate of one-fifteenth (1/15) of his monthly service charge for each day or part thereof between the end of the normal service interval and the time service is restored to said standards. This provision shall not apply if such delay is occasioned because of an Act of God, strike, national emergency, or any other circumstance beyond the