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4 <br />. , ~-- <br />SOFTWARE SERVICE AGREEMENT TERMS & CONDITIONS <br />AI3.TICLE 1 - WOP~K DESCRIPTION <br />TAC Teclu~icians shall provide the following support services. <br />A. Remedial con-ect any covered software en•or condition or malfunctions. Assisi operators with <br />routine questions concerning software usage. <br />B. Provide updates to current version of software as they are released. <br />ARTICLE 2 -INCLUDED SERVICES <br />TAC will furnish software support via telephone, modem and when necessary in person. Customer <br />provided modem with PC An}ryvhere is mandatory for software support. <br />ARTICLE 3 -SERVICE HOURS <br />The included principal period service covers work performed "between the hours of a:00 Aidi. and x:00 <br />PM., Monday tlm•ough Friday, excluding all nationally observed holidays. All service provided outside <br />the principal period will be billed at the cun•ent rate of $100.00 per hour; including travel time. All calls <br />for service originating outside the principal~eriod will be subject to a two-hour minimum including <br />travel time regardless of the corrective actions taken by TAC ComUUter Inc. <br />ARTICLE 4 -LIABILITY <br />TAC shall use its best effort to perform service within a reasonable time after request by the customer, <br />(normally 4 working hours), but shall not be deemed to be in default for any interruptions to operations. <br />TAC does not accept or assLUne any responsibility for the loss of data that may occur during any repair <br />procedure. (It is always reconmmended that all data be backed up). TAC maximum liability for any direct <br />or indirect damages, regardless of the nature of the claim of action or incidentals to the performance or <br />nonperformance of the service is an amount equal to cost one month cost of this service agreement. <br />ARTICLE 5 -TERM <br />This agreement shall be in full force and effect on the effective date on the front side of this agreement <br />and shall remain in effect for the initial term of 12 months. <br />AI?TICI_E', d - I? 4TES <br />TAC shall notify the customer of any changes in rate with 30 da}~s written notice. The rates are <br />guaranteed not to change for the initial tenor of this agreement. <br />ARTICLE i - SOFTV~'ARE COPYRIGFIT <br />All TAC Computer Ti~corporated's application software is covered under U.S. Copyright laws. TAC <br />application software or derivative there of, cannot be copied or distributed to any other parties for any <br />reason. <br />