2009-014 Resolution - Laserfiche WebLink

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HARDWARE/NETWORK SERVICE AGREEMENT TERMS & CONDITIONS ARTICLE 1 -WORK DESCRIPTION TAC Technicians shall perform the following services on the equipment and at the places ("Premises") as described on the front side of this form. a. Remedial maintenance service required to restore the equipment to satisfactory working condition. ARTICLE 2 -INCLUDED SERVICES TAC will furnish required replacement parts to the customer at no additional cost. The following items are excluded from coverage: supplies, accessories, consumable, ribbons, laser toner/drums and components damaged by negligence or spilled liquids. If parts become unavailable TAC will provide equivalent parts or components. All old and or defective parts replaced during maintenance activities will become the property of TAC Computer Inc. Application software support is not included with a hardware service agreement. ARTICLE 3 -SERVICE HOURS The included principal period service covers work performed between the hours of 8:00 AM.. and 5:00 PM., Monday through Friday, excluding all nationally observed holidays. All service provided outside the principal period will be billed at the current rate of $100.00 per hour, including travel time. All calls for service originating outside the principal period will be subiect to a two hour minimum including travel time, regardless of the corrective actions taken by TAC Computer Inc. ARTICLE 4 -LIABILITY TAC shall use its best effort to perform service within a reasonable time after request by the customer, (normally 4 working hours), but shall not be deemed to be in default for any interruptions to operations. TAC does not accept or assume any responsibility for the loss of data that may occur during any repair procedure. (It is always recommended that all data be backed up). TAC maximum liability for any direct or indirect damages, regardless of the nature of the claim of action or incidentals to the performance or nonperformance of the service is an amount equal to cost one month cost of this service agreement. ARTICLE 5 -TERM This agreement shall be in full force and effect on the effective date on the front side of this agreement and shall remain in effect for the initial term of 12 months. ARTICLE 6 -RATES TAC shall notify the customer of any changes in rate with 30 days written notice. The rates are guaranteed not to change for the initial term of this agreement.