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... .. . <br />h 'H: 'InStalfation's shall be ofifered during those business hours listed within Subsection F of this Section. The GRANTEE shall offer prompX_repair service, <br />availabie at least on an a.m. or p.m. basis and on weekends. <br />1. Corrective action concerning complaints of system outages affecting more <br />than five (5) homes shall be commenced promptly and in no event more than - . <br />two (2) hours after GRANTEE becomes aware of the outage. Complaints regarding <br />equipment malfunction shall be responded to within twenfy-four (24) hours (thirty-fwo <br />(32) hours wfien notice is received by GRANTEE prior to noon) after receipt thereof <br />except for complaints received on weekend days, after regular office hours listed in <br />Subsection F of this Section. Complaints which are received on weekend days, after <br />regular office hourS shall be acted on as timely as practicable, but not later than 5:00 <br />p.m_, of the Monday following the weekend day. GRANTEE shall provide a daily pro <br />rata credit to any Subscriber who is without service for any period in excess of four (4) <br />hours due to the fault of the GRANTEE or its equipment when such subscriber has <br />provided notice of such outage to GRANTEE. <br />J. In the event installation or service technicians of the GRANTEE are late <br />for or do not keep a scheduled appointment (which appointment has not been <br />rescheduled to a time or date reasonably acceptable the Subscriber), GRANTEE shall <br />provide a credit or at GRANTEE's option free installation or promotional item(s) of <br />comparable value to the Subscriber. If the GRANTEE is late or misses a re-scheduled <br />appointment; the GRANTEE shall in addition to the aforementioned credit apply an <br />additional credit to the Subscribers account in an amount equal to the then current <br />cost of basic tier cable service for (1) one month. Such credit shall not be deducted <br />from Gross Revenue. <br />K. A Subscriber's service shall not be terminated because of non-payment of <br />a bill until seventy-two (72) hours after the Subscriber has been given written notice of <br />intCnt to terminate. Intention to terminate service shall not be applied until the <br />Subscriber is thirty (30) days delinquent in payment. <br />L. GRANTEE shall discontinue charging Subscribers for cable service or <br />any portion thereof on the date discontinuation of such service is requested by the <br />Subscriber, and sha11 refund on a pro-rata basis any prepayments for such service <br />made by this Subscriber. <br />M. At the time of installation and at least once every calendar year, <br />GRANTEE will provide written notice to each Subscriber of the billing and complaint <br />procedures. <br />?O