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LAW FIREHOUSE Software`s A Xerox Solution AGREEMENT FOR APPLICATION HOSTING AND TECHNOLOGY SUPPORT SERVICES This Agreement for Application Hosting and Technology Support Services (hereinafter the "Agreement ") is entered into by and between North Olmsted Fire Department with offices located at 24291 Lorain Rd North Olmsted, OH 44070 (hereinafter "Customer "), and Xerox Government Systems, LLC. with offices located at 8260 Willow Oaks Corporate Drive, Fairfax, VA 22031 (hereinafter "Xerox "), referred to individually as Party and collectively as Parties. 1.0 BACKGROUND AND OBJECTIVES This Agreement is entered into in connection with Customer's decision to engage Xerox to provide certain information technology hosting and support services related to Customer's business operations. This Agreement and the Exhibits set forth all terns and conditions governing the relationship between Xerox and Customer. 2.0 TERM The term of this Agreement (the "Term ") will be for 5 years, from 5/1/2014 to 4/30/2019, unless earlier terminated or renewed in accordance with the provisions of this Agreement. 3.0 SERVICES Xerox shall provide all services, personnel, materials, equipment, and tools (hereinafter jointly referred to as the "Services ") as set forth in Exhibit A — Statement of Work, attached hereto and made a part hereof. The Statement of Work constitutes the minimum quantity and level of services and deliverables to be provided in connection with this Agreement. Supplemental services may be procured by Customer in accordance with 4.0 hereof. 4.0 SUPPLEMENTAL SERVICES Any effort, which does not fall within the Statement of Work set forth in Exhibit A, will be subject to the change order process. Xerox will be responsible for assisting Customer in defining, documenting and quantifying the change order. A detailed change order proposal will be prepared by Xerox and submitted to Customer for its review and approval. Customer will be responsible for timely turnaround of a decision on the approval of the change order request. All terms and conditions of the change order proposal (including any applicable payment terns) will be incorporated into a Supplemental Service Agreement ( "SSA "). Xerox will not be required to perform activities that are not specifically stated in the Statement of Work without a fully executed SSA signed by both Parties. 5.0 CONFIDENTIALITY 5.1 Customer Confidential Information With respect to information relating to Customer's business which is confidential and clearly so designated ( "Customer Confidential Information "), Xerox will instruct its personnel to keep such information confidential by using the same degree of care and discretion that they use with similar information of Xerox which Xerox regards as confidential. However, Xerox shall not be required to A Xerox Solution — North Olmsted Fire Department FIREHOUSE Software Agreement Agreement for Hosting Services - Confidential