2017-072 Resolution - Laserfiche WebLink

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SOFTWARE SERVICE AGREEMENT TERMS & CONDITIONS ARTICLE 1 - WORK DESCRIPTION TAC Technicians shall provide the following support services. A. Remedial correct any covered software error condition or malfunctions. Assist operators with routine questions concerning software usage. B. Provide updates to current version of software as they are released. ARTICLE 2 - INCLUDED SERVICES TAC will furnish software support via telephone, modem and when necessary in person. Customer provided modem with PC Anywhere is mandatory for software support. ARTICLE 3 - SERVICE HOURS The included principal period service covers work performed between the hours of 8:00 AM. and 5:00 PM., Monday through Friday, excluding all nationally observed holidays. All service provided outside the principal period will be billed at the current rate of $100.00 per hour, including travel time. All calls for service originating outside the principal period will be subject to a two-hour minimum including travel time, regardless of the corrective actions taken by TAC Computer Inc. ARTICLE 4 - LIABILITY TAC shall use its best effort to perform service within a reasonable time after request by the customer, (normally 4 working hours), but shall not be deemed to be in default for any interruptions to operations. TAC does not accept or assume any responsibility for the loss of data that may occur during any repair procedure. (It is always recommended that all data be backed up). TAC maximum liability for any direct or indirect damages, regardless of the nature of the claim of action or incidentals to the performance or nonperformance of the service is an amount equal to cost one month cost of this service agreement. ARTICLE 5 - TERM This agreement shall be in full force and effect on the effective date on the front side of this agreement and shall remain in effect for the initial term of 12 months and thereafter will remain in effect until terminated by either party hereto with thirty (30) days written notice to the other party. This agreement replaces and supersedes all previous agreements. ARTICLE 6 - RATES TAC shall notify the customer of any changes in rate with 30 days written notice. The rates are guaranteed not to change for the initial term of this agreement. Accounts that are passed 30days will incur a $10.00 fee. ARTICLE 7 — SOFTWARE COPYRIGHT All TAC Computer Incorporated's application software is covered under U.S. Copyright laws. TAC application software or derivative there of, cannot be copied or distributed to any other parties for any reason.