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SOFTWARE SERVICE AGREEMENT TERMS & CONDITIONS ARTICLE I - WORK DESCRIPTION "IAC '1'echnicians shat l provide the following support services. A. Remedial correct any covered software error condition or malfunctions. Assist operators with routine questions concerning software usage. B. Provide updates to current version of software as they are released. ARTICLE 2 - INCLUDED SERVICES TAC will furnish software support via telephone and remote diagnostic software ARTICLE 3 - SERVICE HOURS The included principal period service covers work performed between the hours of 5:00 AM. and 5:00 PM., Monday through Friday. excluding all nationally observed holidays. All service provided outside the principal period will be billed at the current rate of 5100.00 per hour, including travel time. All calls for sen -ice oriatLno _outside the priiicil7aleriod �will he..,_su_h'ect to at_y.W-1>gur minir»_tin_t inclul,in_.._.....e.. time, regardless of the corrective actions taken by 1A Computer_]Ile.. ARTICLE 4 - LIABILITY TAC shall use its best effort to perform service within a reasonable time after request by the customer. (normally 4 working hours), but shall not be deemed to he in default for any interruptions to operations. TAC does not accept or assume any responsibility for the loss of data that may, occur during any repair procedure. (It is always recommended that all data be backed up). 'I AC maximum liability for any direct or indirect damages, regardless of the nature of the claim of action or incidentals to the performance or nonperformance of the service is an amount equal to cost one month cost of this service agreement. ARTICLE 5 -TERM This agreement shall be in fullforce and effect on the effective date on the front side of this agreement and shall remain in effect for the initial term of 12 months and thereafter will remain in effect until terminated by either party hereto with thirty (30) clays written notice to the other party. ']'his agreement replaces and supersedes all previous agrreements. ARTICLE 6 - RATES TAC shall notify the customer of any changes in rate with 30 days written notice. ''I he rates are guaranteed not to change for the initial term of this agreement. Accounts that are passed 30 days will incur a +10.00 fee. ARTICLE 7 — SOFTWARE., COPYRIGHT All TAC Computer Incorporated's �ipplication software is covered under U.S. Copyright laws. TAC application software or derivative there of, cannot be copied or distributed to any other parties for any reason.