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771)(, T E L E T R 0 N I C S (b) Under normal conditions, TTX Inc will keep the equipment listed on this inventory in good operating condition and shall provide remedial maintenance outlined by factory recommendations when the equipment is inoperative (c) TTX Inc will provide parts necessary to repair the equipment when needed (d) At time of acceptance, TTX Inc will affix a number to the console for repair service This number shall be monitored on a 24-hour, 7 -days a week basis to effect speedy response to service requests. (e) TTX Inc will provide support service in the event of disaster or emergency service. > 13. RESPONSIBILITIES OF CUSTOMER (a) Customer will maintain the room in which the PABX equipment is located in a clean and appropriate fashion which includes adequate lighting, full accessibility to all equipment, adequate power outlets, etc. (b) Customer will provide space at or near the PABX equipment for storage of miscellaneous piece, parts and drawings. (c) Customer will not permit its agents, employees or third parties to attempt any repairs, maintenance, additions, deletions or any changes whatsoever while the equipment is covered by this Agreement unless a waiver signed by both parties is executed. (d) Customer will provide TTX Inc with an up-to-date directory listing for all PABX extension telephones indicating PABX extension number, mane of employee, functional title and location. (e) If system not originally installed by TTX Inc, customer will provide drawing, sketch or plan of the layout of its facility indicating the location of the PABX cabinets and the location of the various extensions listed in the directory. (f) Customer will designate a responsible individual and one alternate as the customer contact for service coordination (g) Customer will not couple this equipment to any apparatus not approved by TTX Inc (h) Toprovide clean, stable, uninterrupted AC power. (i) Customer provided and installed Cisco Ethernet Switches will work with this solution- TTX is not responsible for these network devices but will work along appropriate Customer's resources to integrate the two solutions, until acceptance of project. > 14. FORCE MAJEURE. Performance by either party of any obligation required of it hereunder (except payment obligations) will be excused if prevented by Acts of God, or public enemy, lightning strike, commercial power outage, war, riot, embargo, fire, explosion, sabotage, flood, accident; or without limiting the foregoing, any circumstances of like or different character beyond its reasonable control; or interruption of, or delay in transportation, shortage or failure of supply of raw materials or finished merchandise; labor trouble from whatever cause arising or compliance with any order, direction or request from any government officer, department or agency. > 15. GENERAL This instrument constitutes the entire Agreement between the parties hereto and there are no understandings, representations or warranties of any kind, expressed or implied, not expressly set forth herein. This agreement is subject to acceptance by TTX Inc 22550 Ascoa Ct, Strongsville, OH 44149 and when so accepted shall be binding upon both parties governed by the laws of the State of Ohio. No modification of the Agreement shall be effective unless made in writing and signed by duly authorized representatives Quote ID RU1000671 22550 Ascoa Ct I Strongsville, off 441491 P: 216 778.65001 F: 216.778.6511 1 W: www ttx-inc corn