|
O Y r' Business
<br />r
<br />WOWI BUSINESS CUSTOMER AGREEMENT
<br />This WOW! Business Customer Agreement sets forth the terms and conditions under which WOW! Internet, Cable and Phone will provide to Customer the services
<br />(the "Service" or "Services") indicated in this Agreement as shown in the attached summary of services or other similar document or work order form ("Service
<br />Order"). We sometimes refer to the Customer as "you" or "your", and we refer to the operating company subsidiary of WOW! Internet, Cable and Phone that owns
<br />and/or operates the broadband system in your area pursuant to a cable television franchise with the state or local franchising authority and/or the subsidiary that
<br />provides phone service in your area as "WOW!", "we", "us", or "our". The Services will be provided to you by the WOW! company that operates in your service
<br />area. For our Maryland customers, Services are provided by Anne Arundel Broadband, LLC.
<br />1. Subscription to Services. By signing or electronically submitting this Agreement to WOW!, Customer subscribes to the Services identified on the Service Order.
<br />The Service Order shall become binding on the parties when (i) it is specifically accepted by WOW! either electronically or in writing, (ii) WOW! begins providing the
<br />Services described in the Service Order, or (iii) WOW! begins installation for delivery of the Services described in the Service Order, whichever is earlier; provided,
<br />however, the parties agree and acknowledge that the binding effect of the Service Order and this Agreement is contingent upon WOW!'s engineering review to
<br />determine the serviceability of the premises. If WOW! determines that the premises do not meet its serviceability requirements, the Service Order and this
<br />Agreement shall be of no further force or effect. When a Service Order becomes effective, it shall be deemed part of, and shall be subject to this Agreement.
<br />Upon installation and connection of the necessary facilities and equipment to provide the Services, or in the case of phone, the day phone Service is activated,
<br />WOW! shall notify Customer that the Services are available for use, and the date of such notice shall be called the "Commencement Date." Any failure or refusal on
<br />the part of Customer to be ready to receive the Services on the Commencement Date shall not relieve Customer of its obligation to pay applicable Service charges
<br />2. Terms and Conditions of Service. Customers use of the WOW! Services is specifically subject to this Agreement, and Customer's agreement to: (i) the
<br />Business Customer General Terms and Conditions (the "General Terms"), ,and (ii) use the Services strictly in accordance with any operating, privacy and/or use
<br />policies, and applicable service guides; and (iii) applicable WOW! Tariffs. The General Terms, Service Policies and Tariffs are located at
<br />http://www.wowforbusiness.com/policies-and-terms, may be modified by WOW! from time to time in accordance with the General Terms and/or applicable law, and
<br />are incorporated herein by reference and made a part of this Agreement. Any new terms or policies adopted by WOW!, or any modifications to the existing terms
<br />and/or policies will, subject to any notice provisions of the General Terms and applicable law, become effective upon posting a new version of the document on the
<br />WOW! Web site at http://www.wowforbusiness.com/policies-and-terms (or any successor url(s)). Accordingly, customers and users of the WOW! Services should
<br />regularly visit our web site and review these terms and conditions policy to ensure that their activities conform to the most recent version. Notwithstanding the
<br />forgoing, if WOW! makes a change to the General Terms that applies to Customer and is material and adverse to Customer, Customer has thirty (30) days
<br />following notice of the change to terminate the Agreement without the imposition of early termination charges. Customer's continued receipt of services shall be
<br />deemed acceptance of any such change. If WOW! agrees not to apply the changed Terms to you, the Agreement is not subject to early termination. In the event of
<br />inconsistency among these documents, precedence will be as follows: (1) any jointly executed amendment or addendum to this Agreement ("Addendum"), (2) the
<br />General Terms, (3) the Service Policies, and (4) this Customer Agreement,
<br />3. Pricing. During the initial term of the Agreement, your quoted monthly recurring charge for Internet and phone services will not change. Video service prices are
<br />subject to change at any time with prior written notice to you. Other prices are subject to change at any time. Prices and price guarantees do not include taxes, fees
<br />or surcharges, including but not limited to government imposed fees and taxes, government program fees (such as 911, TRS and universal service), and
<br />non-governmental fees (such as subscriber line charges, line fees, access charges, carrier service fees and broadcast TV fee, sports surcharge and other
<br />programming cost recovery surcharges) and will apply and vary depending upon your service location and the services to which you subscribe. Not all taxes, fees
<br />and surcharges apply to all services. The taxes, fees and surcharges may be changed at any time.
<br />4. PHONE SERVICE E911 NOTICE. In some of our service areas, we offer interconnected voice over IP (VoIP) phone services, which may include Hosted VoIP
<br />services. Our VoIP phone services have certain limitations and restrictions that do not generally apply to traditional circuit switched phone services. IF YOU ARE
<br />SUBSCRIBING TO WOW!'S VOIP PHONE SERVICE, YOU ACKNOWLEDGE RECEIPT AND UNDERSTANDING OF THE FOLLOWING E911 NOTICE: WOW!'S
<br />VOIP PHONE SERVICE ALLOWS YOU TO ACCESS E911 SERVICES. YOU WILL NOT BE ABLE TO ACCESS E911, HOWEVER: (1) IN THE EVENT OF A
<br />POWER OUTAGE BEYOND THE DURATION OF ANY BACK-UP POWER SOURCES. WOW! MAY PROVIDE A BATTERY BACK-UP WHICH WILL PROVIDE
<br />POWER TO THE WOW! MODEM FOR A LIMITED PERIOD OF TIME IN THE EVENT OF A POWER OUTAGE. BATTERY BACKUP IS NOT GUARANTEED,
<br />AND DOES NOT SUPPLY POWER TO THE PHONE ITSELF. YOU SHOULD NOTIFY WOW! IMMEDIATELY IF THE BATTERY IS LOW, EXHAUSTED OR
<br />INOPERABLE. IF WOW! DOES NOT PROVIDE A MODEM OR BACKUP BATTERY POWER FOR WOW! SERVICES UTILIZING A TELEPHONE CABLE
<br />MODEM, YOU MUST PROVIDE IT AND IT WILL REMAIN YOUR RESPONSIBILITY IN ALL RESPECTS; (II) IN THE EVENT OF A NETWORK OUTAGE; OR (III)
<br />DURING PERIODS WHEN YOUR BROADBAND OR INTERNET CONNECTION IS UNAVAILABLE. YOU SHOULD NEVER MOVE THE LOCATION OF YOUR
<br />WOW! PROVIDED ADVANCED MODEM OR PHONE EQUIPMENT WITHOUT PROPERLY CHANGING YOUR EMERGENCY SERVICE LOCATION ADDRESS.
<br />THE ADDRESS ASSOCIATED WITH AN E911 CALL IS THE AUTHORIZED ADDRESS WHERE WOW! SERVICE WAS ORIGINALLY PROVIDED. IF YOU
<br />MOVE THE ADVANCED MODEM OR OTHER WOW! PHONE EQUIPMENT FROM THE ORIGINAL SERVICE LOCATION, A CALL TO E911 USING THAT
<br />EQUIPMENT WILL STILL IDENTIFY THE ORIGINAL SERVICE LOCATION. YOU AGREE THAT YOU ARE RESPONSIBLE FOR: (1) CHANGING YOUR
<br />EMERGENCY SERVICE LOCATION ANY TIME YOU MOVE YOUR MODEM OR PHONE EQUIPMENT BY EITHER ACCESSING THE WOW!
<br />COMMUNICATIONS PORTAL (WHERE AVAILABLE) OR CONTACTING US; AND (II) NOTIFYING END USERS OF THE SERVICE OF THE LIMITATIONS AND
<br />REQUIREMENTS DESCRIBED IN THIS SECTION. YOU ARE AWARE THAT THERE MAY BE A DELAY OF AT LEAST ONE BUSINESS DAY AFTER WOW!'S
<br />INSTALLATION OF SERVICE AND A DELAY OF AT LEAST THREE (3) BUSINESS DAYS WHEN YOU CHANGE YOUR EMERGENCY SERVICE LOCATION,
<br />FOR E911 SERVICE AVAILABILITY. WOW! WILL BE UNABLE TO REGISTER ANY SERVICE LOCATION PROVIDED IN CONJUNCTION WITH THE USE OF
<br />THE SERVICE AND/OR WOW! EQUIPMENT THAT IS OUTSIDE ITS 911/E911 PHONE SERVICE SUPPORT AREA. IN SUCH CIRCUMSTANCES, CUSTOMER
<br />WILL BE REQUIRED TO USE AN ALTERNATIVE MEANS OF ACCESSING 91 VE911.YOU AGREE THAT, TO THE MAXIMUM EXTENT ALLOWED BY LAW,
<br />WOW! SHALL HAVE NO LIABILITY FOR ANY DAMAGES CAUSED, DIRECTLY OR INDIRECTLY, BY YOUR INABILITY TO ACCESS THE SERVICES,
<br />INCLUDING E91 1 SERVICES.
<br />5. Other Hosted VolP Service Restrictions. Hosted VolP phone service Customers further agree that: (i) the Service must be installed by WOW! "on -net",
<br />through the WOW! network, to ensure that the phone has been properly provisioned. Phones not properly installed on the WOW! network first may not properly
<br />function "off -net" (i.e., use of the WOW! VoIP phone when connected to the public Internet via a separate telephony, communications or Internet service provider
<br />("Third Party Provider")); (ii) WOW! technical support is not available for phones not connected to the WOW! network. Customer assumes all risks of off -net use of
<br />the Service, including any interruption, loss of service or functionality attributable in whole or in part to a Third Party Provider; (iii) Customer is responsible for
<br />programming its multi -line phone system to comply with laws relating to location information requirements; and (iv) the Service may not support or be compatible
<br />with certain medical monitoring devices or security systems. Customer must test the functioning and compatibility of the medical devices and/or alarm monitoring
<br />services with WOW!'s phone service.
<br />6. Other Off -Net Service Limitations. If you subscribe to WOW! Ethernet Services, you agree and acknowledge that the Services may be provided using certain
<br />off -net facilities of carriers not affiliated with WOW!. For these purposes, "off -net" means that WOW! may use a third party carriers' facilities to connect back to the
<br />Sales Rep: Susan Kyle - 440-973-4510 2/06/2020 2/5
<br />
|