2020-146 Resolution - Laserfiche WebLink

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required under Federal Transit Administration (FTA) Regulations. The Contractor shall pay the costs associated with such testing. D) English Fluency. All drivers shall be sufficiently skilled in English to carry on necessary conversations with passengers and the dispatcher and to read a vehicle schedule and fill out required reports. SECTION 10: PASSENGER ASSISTANCE POLICY A) Drivers shall provide assistance as necessary from the door where the trip originates to the door of the destination. If a passenger does not wish assistance, the driver shall visually confirm that the passenger makes it safely inside the building at their destination. Drivers shall exercise tact at all times to ensure passengers' safety and allow them dignity and pride. Drivers shall provide assistance to passengers who use wheelchairs. B) Unsure Destination. In the event that any confusion occurs about the correct destination to which a passenger is to be taken (e.g. if the passenger says the location is wrong, the building is vacant or the address cannot be located), the driver shall confer with passenger and obtain instructions from the dispatcher. No passenger shall be boarded or deborded at any address other than the one originally given to the operator without prior approval of the dispatcher. C) Waiting for and Notifying Passengers 1) Drivers shall wait up to five minutes after parking the vehicle in clear view of the customer's residence or other pick up location, or where that is not possible, taking other reasonable steps to notify the customer that the vehicle is waiting. 2) If the customer cannot be located, it will be considered a no-show and indicated on the manifest. Tile return trip will be cancelled and the Recipient will be charged for one (I) one-way trips. SECTION 11: SERVICE INTERRUPTION In cases where service is interrupted because of vehicle breakdown, accident or similar service interruption, the Contractor shall send a relief vehicle and/or driver to resume service within 90 minutes. SECTION 12: ACCIDENTS The Contractor shall report all accidents from the scene to the Recipient. The Contractor is responsible for responding to, investigating, and submitting to the Recipient a detailed written report within forty —eight (48) hours of any accident occurring while a passenger is being transported by vehicles and/or drivers providing service under this Contract. Failure to report an accident/incident involving a Recipient's customer can constitute grounds for termination of this Contract. SECTION '13: REPORTING The Contractor shall provide reports upon request that include: Transportation Services Contract Senior Transportation Connection and the City of North Olmsted