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Exhibit B <br />Policy: Inclement Weather <br />Purpose: <br />The purpose of this policy is to establish procedures to close or cease operations of the Call <br />Center and transportation services due to hazardous weather conditions and/or local emergency <br />and provide continuity of essential operations during inclement weather. <br />STC Responsibilities: <br />The Executive Director is responsible for determining if transportation services can safely be <br />provided. The STC may consult with local conIII Lill ity's law enforcement and safety <br />departments to determine when and iftransportation services need to be suspended. <br />If the decision is made to close the call center and/or cease operations the STC will contact the <br />Community representative and inform them of closing. In addition the STC will contact the all <br />riders scheduled for that day and advise them of trip cancellations. Every effort will be made to <br />schedule the rider on another day. <br />All trips that are cancelled due to inclement weather will be recorded as cancelled trips due to <br />inclement weather conditions. <br />The call center management team and selected call takers will print the manifests for the <br />potentially affected inclement weather days and take them to their homes. The documents will be <br />brought back to the call center and shredded once the call center reopens. <br />All STC management staff will be required to contact the STC Executive Director once the <br />affected providers and customers are contacted. <br />Community Responsibilities: <br />The local community or organization shall notify the STC if a decision is made to close the <br />community/senior center due to inclement weather. The STC will contact all riders to notify <br />them of closing and ride cancellation. <br />Individuals may need to contact the call center to cancel specific rides during inclement weather. <br />Note: If Cuyahoga County offices are closed then meal delivery through the Western Reserve Area <br />Agency on Aging (WRAAA) is cancelled, and meals will not be served at the Centers. <br />Transportation Services Contract <br />Senior Transportation Connection and the City of North Olmsted <br />