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south�uclid <br />COME TOGETHER & THRIVE <br />DIVISION OF POLICE <br />Joe Mays <br />Chief <br />June 21, 2022 <br />To Whom it may concern <br />Dear Sir/Madam, in October of 2017, the South Euclid Safety Forces closed our <br />dispatch center and joined the Heights Hillcrest Communication Center (HIICC- <br />formerly the sister agency of Chagrin Valley Dispatch CVD) in Cleveland Heights. <br />As you can imagine, this was a huge undertaking that required great coordination to <br />ensure mission -critical elements Like E-9-1-1, Non -Emergency Police/Fire/EMS <br />phone Lines, Computer Aided Dispatch, and radio communications were transferred <br />seamlessly to another Location. This transition came with the angst of the unknown <br />and of change itself. However, I can attest that we transitioned without missing a <br />beat, <br />The professionalism that the staff at CVD has displayed has been outstanding. "They <br />have been decisive and responsive to our needs at the operational and administrative <br />levels. There have been critical incidents in which I received an e-mail with the <br />original 9-1-1 call that came into the center before arriving on the scene. Not only <br />have they been responsive, but they anticipate our needs. Nick DiCicco and the team <br />that he has assembled are consummate professionals. <br />Our communities expect and deserve high standards from our Safety Forces, <br />including call -takers and dispatchers. It has been my experience that CVD meets that <br />standard of service. I have no regrets about our decision to transfer our 9-1-1 center <br />to CVD and recommend them without reservation. <br />Respectfully, <br />O <br />Joe Mays <br />Chief of Police <br />South Euclid Police Department <br />1349 South Green Road • South Euclid, Ohio 44121-3985 • (216) 691-4252 • Fax (216) 381-2074 <br />